Technical Alignment Team Manager

Metro Sales Inc.

Roseville (MN)

On-site

USD 70,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long-Term Disability

ESOP + Gainshare

401(k) + Match

PTO

Job summary

Metro Sales Inc. in Roseville, MN, seeks an Employee Owner, Technical Alignment Team Manager to lead the TAM team responsible for technical environment assessments, documentation, and identifying opportunities for service improvement across our managed clients.

This technical leadership role focuses on developing the TAM team, upholding MSI quality standards, and turning proactive alignment into measurable business outcomes while delivering hands-on guidance.

Qualifications

5+ years in IT services, managed services, or enterprise IT.
2+ years leading, mentoring, or managing a technical team.
Familiarity with security frameworks (NIST, CIS Controls, HIPAA, PCI).
Ability to read utilization, ticket trends, and profitability reports to plan action.
Valid driver’s license and willingness to travel to client sites.

Responsibilities

Lead, coach, develop and maintain TAM team development plans and annual performance reviews.
Serve as the technical escalation point for complex client environments and vulnerabilities.
Audit TAM documentation quality and ensure consistency across managed clients.
Develop and maintain TAM roadmaps and prepare for Quarterly Business Reviews.
Collaborate with cross-functional teams to drive proactive client alignments.

Skills

Team leadership

Technical depth MSP

Troubleshooting

Client interaction

Travel readiness

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

Position:Technical Alignment Team Manager

Location: Roseville, MN

Remote Status: On-Site

Job Id:446

# of Openings:1

Who We Are:

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc. is seeking an Employee Owner,Technical Alignment Team Manager, to lead the team of Technical Alignment Managers (TAMs) who are responsible for the technical environment assessments, documentation and identifying opportunities for improvement of our managed services clients.

This is a technical leadership role with a primary focus on developing the TAM team, maintain adherence to MSI’s quality, service standards and turning proactive alignment into measurable outcomes for our clients.

Key Areas of Responsibilities:

Team Leadership and Development

Build upon a team culture grounded in MSI core values: Intentional, Partnership, Integrity, Collaboration, World Class, and Proactive.
Lead, coach, develop and maintain the (TAM) team development plans, and conduct yearly performance reviews.
Lead TAM onboarding efforts to get them up to speed process procedures and technical standards.
Partake in Ride-alongs to observe technical execution and client interaction for ongoing training.

Technical Leadership and Quality Assurance

Serve as the technical escalation point for the TAM team on complex client environments and vulnerabilities.
Review and hold the quality benchmark on TAM technical output: Standardization of expectations, security risk and network assessments. Documentation for support and provide recommendations to the assigned Business Alignment Manager (BAM).
Ensure team is current in the certifications and education adaptions of the evolution of technology
Audit documentation quality, drive consistency and, support ready across every managed client.
Assist TAM’s in generating thorough and consistent project scope of works.

Operational Excellence and Performance Management

Manage team's performance metrics and client assignments.
Perform weekly team TAM meetings, monthly individual performance metrics, as well as compile a summarized assessment of team performance and client technical profile audits summaries to the Director of IT Customer Experience monthly.

Partnership and Cross Functional Collaboration

Collaborate with Business Alignment Manager (BAM) In creating world class cross-functional teams
Driving adoption of the Partnership Alignment Roadmap, moving clients from reactive support to proactive.
Build interdepartmental team alignment through standardization, communication, quality and camaraderie.
Audit and maintain TAM roadmaps in preparation for Quarterly Business Reviews.
Support and participate as the technical leader escalation point as needed.
5+ years in IT services, managed services, or enterprise IT, including 3 or more years in a hands‑on infrastructure engineering or senior technical role.
Demonstrate senior level technical depth across an MSP environment, with the ability to independently assess, troubleshoot, and make recommendations on business objectives.
2+ years leading, managing, or formally mentoring a technical team.
Familiarity with security frameworks and compliance such as NIST, CIS Controls, HIPAA, and PCI.
The ability to read utilization, ticket trends, and Profitability reporting and translate them into a plan of action.
Valid driver's license
Reliable transportation, and the ability to travel to client sites as needed

Preferred:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
Prior experience in an MSP with building and maintaining a technical standards library.
Experience in managing and developing a growing team.
This position is onsite, 5 days a week at our Roseville, MN location; relocation is not budgeted for this role, local candidates will be given priority consideration.

What We Offer:

Medical, Dental, and Vision Insurance
Short- and Long-Term Disability Program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
401(k) + Match
Paid Time Off (PTO)
Paid Volunteer Days! — Give back alongside your peers in the community

BASE: $70,000-$90,000 + monthly performance bonus opportunity.

Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H‑1B, F‑1 OPT/CPT, TN, or other work authorization programs at this time. All offers of employment are contingent on successfully completing MSI’s standard pre-employment screenings.

Notice to Recruiters and Placement Agencies

MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/

As a 100% employee-owned company, we firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Welcome to the Metro Sales Career Site!

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

Metro Sales, Inc.is an Affirative Action and an Equal Opportunity Employer.

Our Employees Model Company Mission & Values

Metro’s mission is to be the industry leader in providing a complete family of Imaging Technology Products for today’s networked environment along with related supplies and service that will enable our customers to meet their business objectives. We strive to:

Provide unequalled service and value to our customers and employees. Be ethical, dependable and profitable for both our customers and employees. Maintain a proactive environment that encourages and provides for the growth and development of our employees.

Why work for us?

Metro Sales has achieved many honors. As the exclusive Minnesota dealership of Ricoh products, Metro is the very first recipient of the prestigious Chairman’s Award. This corporate honor is given only to the ‘Best in the Business. The Chairman’s Award recognizes achievement in total sales, customer satisfaction, employee training, and company management. In addition, Metro’s service department has been honored with Ricoh’s AIM (Advanced Inventory Management) Award semi-annually since 1991 and has won their Service Excellence award in 18 out of 19 rating periods. Metro’s success is a result of our dedicated employees who take pride in delivering superior customer service.

About Us

Metro Sales has served Minnesota since 1969 and through our demonstrated commitment to customer satisfaction has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. Metro Sales has been Minnesota’s exclusive Ricoh dealer since 1981 and proudly offers their products along with Industry Leading Managed IT and workflow automation solutions.

The future is now at Metro Sales. Our cutting-edge products include black and white, color and multifunctional technologies; high-speed, high-volume document imaging systems; wide format engineering systems; digital network printers and scanners; facsimile machines and fax servers; and electronic document storage and retrieval systems.

Our Business Philosophy

Metro Sales is committed to providing a level of customer satisfaction that promotes reference selling. Achieving this goal demands a team of motivated, skilled employees who deliver the best solutions to our customers.

A Leader in the Community

Locally owned and operated, Metro Sales has a strong commitment to the community. We strive to be ethical, dependable and profitable for both our customers and employees and maintain a proactive environment for business growth. We reinvest in Minnesota, and we reinvest in our people. Our educational advancement programs have led our employees to grow their abilities in all facets of operations to better serve our customers.

To attract and retain the best employees and to keep employees mentally and physically health, Metro Sales offers a competitive benefits with incredible employee perks and wellness incentives including:

Insurance Coverage