Technical Alignment Manager

Socket.dev; Roseville (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Educational Development Benefits

Employee Stock Ownership Plan (ESOP) +

Gainshare

401(k) + Match

Paid Time Off (PTO)

Paid Volunteer Days

Job summary

MSI Metro Sales Inc. in Roseville, MN seeks an Employee-Owner, Technical Alignment Manager to lead technology alignment initiatives and coordinate with delivery teams across client sites.

You will develop, update, and phase out accurate technical information, oversee projects for ROI, and build strong business and technical partnerships. Travel daily to customer sites is required; a clean driving record and reliable vehicle are expected.

Qualifications

• High School Diploma, GED or equivalent.
• 2+ years prior experience in IT.
• The expectation is to travel to customer sites daily which will require a Clean driving record and reliable vehicle.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer service experience.
• Experience in relationship development of internal and external clients.

Responsibilities

• Understand and promote Technology Alignment objectives and team roles.
• Perform Standards and Alignment Reviews to improve clients’ infrastructure.
• Develop, update, maintain and phase out accurate technical information, environments and projects.
• Identify technical risk, coordinate and provide recommendations to our Business Alignment Manager assigned.
• Promote, set expectations and educate on how to engage our world class services.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize ROI.
• Develop both Business and Technical partnerships with internal and external stakeholders.
• Maintain relevant knowledge of hardware and software trends.
• Participate and promote Quality Assurance (QA) objectives, processes, and procedures.
• Other duties and responsibilities as assigned.

Skills

IT Experience

Customer Service

Relationship Development

Microsoft Environment Knowledge

Travel Daily to Client Sites

Education

Bachelor’s degree in Computer Science, IT or equivalent

Certifications in Microsoft Windows, Azure, Fortinet, networking, storage, security

Job description

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Alignment Manager, in our Roseville, MN office.

Our Managed Technical Services team excels in the world of technology to support our clients’ focus on expansion and growth within their industry.

We do not just have jobs, but opportunities to make an impact on our clients every single day. If you are the type of person that loves to make a difference, now is your chance to join us.

What You Will Do:

• Understand and promote Technology Alignment objectives, as well as the roles and functions of internal delivery teams.
• Perform Standards and Alignment Reviews to maintain and improve clients’ infrastructure.
• Develop, update, maintain and phase out accurate technical information, environments and projects.
• Identify technical risk, coordinate and provide recommendations to our Business Alignment Manager assigned.
• Promote, set expectations and educate on how to engage our world class services.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize ROI.
• Develop both Business and Technical partnerships with internal and external stakeholders.
• Maintain relevant knowledge of hardware and software trends.
• Participate and promote Quality Assurance (QA) objectives, processes, and procedures.
• Other duties and responsibilities as assigned.

Minimum Qualifications:

• High School Diploma, GED or equivalent.
• 2+ years prior experience in IT.
• The expectation is to travel to customer sites daily which will require a Clean driving record and reliable vehicle.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer service experience.
• Experience in relationship development of internal and external clients.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

What We Offer:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days! — Give back alongside your peers in the community

MSI Metro Sales Inc. Vision:

Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H‑1B, F‑1 OPT/CPT, TN, or other work authorization programs at this time.

All offers of employment are contingent on successfully completing MSI’s standard pre-employment screenings.

Notice to Recruiters and Placement Agencies

MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/