Technical Advisor II

yamahaexternalcareersite; Kennesaw (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k & Profit Sharing

Fertility Benefits

Medical Coverage

Life Insurance

Wellness Program

Short-Term Disability

Long-Term Disability

Student Debt Repayment

Product Borrowing

Job summary

Yamaha Motor Corporation, USA is seeking a Technical Advisor at our facility in Kennesaw, GA to provide timely technical support to Yamaha dealers and retail customers.

Responsibilities include handling inbound calls, documenting contacts in YCRMS, evaluating requests, offering guidance to staff, and delivering training sessions in classroom and lab environments. Occasional travel is required.

Qualifications

• Associates degree (preferably Marine Technology or Powersports) or equivalent certifications.
• Minimum 3 years as a marine/powersports dealer consultant or field service representative.
• Wholesale or distributor experience preferred; retail experience helpful.

Responsibilities

• Handle inbound calls from dealers and retail customers.
• Document contacts in Yamaha CRM system (YCRMS).
• Assess requests and determine appropriate assistance.
• Provide warranty authorizations and claim support to dealers.
• Develop and deliver training in classroom and lab settings.

Skills

Customer service

Technical support

Dealership experience

Education

Associate degree or equivalent

Tools

CRM systems

Job description

Yamaha is seeking a Technical Advisor for our facility located in Kennesaw, GA. This position provides timely and effective assistance to dealers and retail customers and specifically provides technical support and assistance.

Whatyou’llbe doing:

• Retrieve inbound phone calls from Automatic Call Distribution (ACD) that are offered from retail customers and Yamaha dealers.
• Document precisely, the required retail customer and dealer contacts, within the Yamaha Customer Relationship Management System (YCRMS).
• Evaluate retail customer and dealer requests for assistance and determine the type and amount of assistance to provide.
• Provide advice and assistance as requested from other call center staff.
• Assist with the arbitration of dealer and retail customer complaints, including the authorization of goodwill assistance.
• Provide warranty authorizations and claim assistance to dealers.
• Develop and instruct training courses in the classroom and lab environment (i.e., delivery, testing, grading and reporting). Maintain safety and security of classroom, lab facilities and training aids / engine simulators.
• Carry out various administrative tasks or special assignments within the call center as needed.
• Provide technical support at boat shows, dealer meeting events, and other events, as required.
• Provide counsel to retail customers through assigned customer relation visits and Yamaha dealers through assigned technical visits.
• Performs a variety of basic tasks, including executing moderately complex projects and tasks.
• Be able to demonstrate superior customer handling skills.
• Demonstrate proficiency with PC’s and exhibit good business writing and typing skills.
• Occasional travel will be required.

What you need to be successful:

• Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine/Powersports industry service certifications
• Minimum 3 years experience as a Marine/powersports dealer consultant, field service representative or equivalent industry or related experience.
• Prior wholesale or distributor experience preferred. Retail experience helpful.

What’sin it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hourwork-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Technical Support Manager II

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genderidentify, national origin, veteran or disability or any other status protected by federal, state, or local law.We celebrate diversity and are committed to creating an inclusive environment for all employees.