Technical Advisor

yamahaexternalcareersite; Marietta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Job summary

Yamaha Motor Corporation, USA is seeking a Motorsports Technical Advisor to join the Motorsports team in Marietta, GA. The role provides technical support to Yamaha dealers and customers for Motorsports products, diagnosing and resolving issues to ensure satisfaction.

You will collaborate across departments, review warranty claims, and travel as needed to assist dealers and customers. Candidates should have 5+ years as a powersports technician, strong diagnostic skills, and proficient Microsoft

Qualifications

• Technical school certification or equivalent combination of education and experience.
• 5+ years as a powersports technician with formal service training.
• Strong diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication with attention to detail.
• Ability to travel as required to support dealers and customers.
• Experience with motorcycles, ATVs, and related recreational vehicles preferred.

Responsibilities

• Provide technical support to Yamaha dealers and customers for Motorsports products.
• Diagnose issues, guide repairs, and ensure timely resolution.
• Provide diagnostic support via phone, email, and dealer portal.
• Collaborate with Service, Parts, Sales, and Engineering teams.
• Review warranty authorizations and claims in accordance with policies.
• Maintain accurate customer and dealer records in systems.
• Support quality initiatives with market reports and feedback.

Skills

Powersports technician

Technical diagnostic

Customer service

Communication skills

Microsoft Office

Travel ability

Motorcycle/ATV knowledge

Dealer management systems

Education

Technical school certification

Tools

Diagnostic software

Dealer management systems

Job description

Yamaha has an excellent opportunity for aMotorsports Technical Advisorto join our Motorsports team inMarietta,GA. In this role you willprovide technical support to Yamaha dealers and customers for Motorsports (Motorcycle and ROV) products. This role diagnoses and resolves product and service issues, delivers technical guidance, and supports customer satisfaction throughtimelyand effective problem resolution.

What you'll be doing:

• Resolves product and service issues byidentifyingroot causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
• Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports (Motorcycle, RV) andeBikeproducts, including the use of Yamaha diagnostic tools.
• Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective,equitabledecisionsregardingcustomer and dealer support matters.
• Reviews and accuratelyadjudicatewarranty authorizations and claims whilemaintainingfiscal responsibility and adherence to company policies.
• Evaluates dealer and customer requests forassistancerelated to Yamaha products and determinesappropriate supportactionsin accordance withYMUS policies and guidelines.
• Maintainsaccuratecustomer and dealer records by documenting interactions and updating account information in applicable systems.
• Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
• Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field,as needed,toassistdealers and customers.
• Performs a variety of routine and moderately complex assignments with limited supervision. Exercise independent judgment when negotiating repair costs, authorizing repairs, and determiningappropriatecustomerassistance. Authorized to approve goodwillassistanceup to $2,500in accordance withcompany policy.

What you need to be successful:

• Technical school certification oran equivalentcombination of education and relevant experience.
• 5+ years of experience as a powersports technician, including formal powersports service training.
• Strong technical diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated analytical, problem-solving, and multitasking abilities.
• Proficiencyin Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel asrequiredto support dealer and customer needs.
• Experience withmotorcycles, side-by-side, ATV's, snowmobiles, or similar recreational vehicle service and diagnostics preferred.
• Experience with dealer management systems and diagnostic software preferred.

Don’tmeet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, assuchwe are dedicated to building a diverse, inclusive,and authentic workplace.Ifyou’reexcited about this role but yourpast experiencedoesn’talign perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’sin it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hourwork-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genderidentify, national origin, veteran or disability or any other status protected by federal, state, or local law.We celebrate diversity and are committed to creating an inclusive environment for all employees.

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