Technical Advisor I - Biotemps (Monday to Friday 7:00am to 4:00pm)

glidewelldental; Irvine (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Bonus up to $500/month

Job summary

Glidewell is seeking a Technical Advisor to support dental professionals by guiding cases, solving problems, and helping doctors make informed decisions. You will provide department-wide support and professional customer interactions.

This role emphasizes leveraging dental experience, collaborating with technicians and managers, and maintaining strong doctor relationships to ensure successful outcomes.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum two years of ACD experience and/or five years of customer service experience, or three years in dental background.
• RDA, DA or CDT certifications preferred.

Responsibilities

• Coordinate and support department activities; serve as liaison between divisions.
• Provide administrative support: inbound calls, ship dates, product information, update accounts, input call notes.
• Communicate with customers, colleagues, dental technicians, and managers promptly and clearly.
• Adhere to customer service policies and call center standards.
• Use technical knowledge to assist in problem solving and achieving goals.
• Assist doctors in planning, development, and execution of cases.
• Support customer retention and satisfaction through proactive service.
• Evaluate cases and advise which product suits the case best.
• Make outbound calls on cases needing assistance.
• Maintain professional relationships with dental technicians and managers.
• Follow up on specific requests from doctors.

Skills

Customer service experience

Dental background

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

RDA/DA/CDT certifications preferred

Tools

ACD experience

Job description

Curious about a career beyond chairside dentistry? Get a quick look at what it's like to be a Technical Advisor at Glidewell. This short video highlights how our team supports dental professionals, guides cases, solves problems, and helps doctors make informed decisions every day. Discover how your dental experience can translate into a rewarding new career path.

Technical Advisor at Glidewell

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Bachelor's degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Pay Range: $23.00/hr + plus bonus up to $500.00 a month