Dental Solutions Advisor

Glidewell Dental; Irvine (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Glidewell Dental is seeking a Technical Advisor to support dental professionals, guide cases, and advise doctors on product selection. The role emphasizes strong customer service, problem-solving, and collaboration across departments.

Requirements include a high school diploma (Bachelor’s preferred), 2+ years ACD or 5+ years customer service, or 3 years in a dental background; certifications such as RDA/DA/CDT are preferred. Competitive hourly pay with a monthly bonus is offered.

Qualifications

• Minimum two years ACD experience and/or five years customer service experience.
• Three years in dental background.
• RDA, DA, or CDT certifications preferred.

Responsibilities

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.

Skills

ACD experience

Customer service experience

Dental background

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Glidewell Dental is seeking a Technical Advisor to support dental professionals, guide cases, and advise doctors on product selection. The role emphasizes strong customer service, problem-solving, and collaboration across departments.

Requirements include a high school diploma (Bachelor’s preferred), 2+ years ACD or 5+ years customer service, or 3 years in a dental background; certifications such as RDA/DA/CDT are preferred. Competitive hourly pay with a monthly bonus is offered.