Technical Advisor I - Denture & Valplast

glidewelldental; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus up to $800

Job summary

Glidewell Dental is seeking a customer service specialist to support the dental team. You will answer inbound calls, provide product information, and update client data in the system. You’ll coordinate with dental technicians and managers to ensure accurate, timely service.

The role emphasizes problem solving, courteous communication, and adherence to policies. Dental background and relevant certifications are preferred; on-site presence in Irvine, CA, is expected.

Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
• RDA, DA, or CDT certifications preferred.

Responsibilities

• Answer inbound telephone calls and provide information on all products.
• Check ship dates and update new account information; input call notes in GCM.
• Communicate with customers, colleagues, dental technicians, and managers in a prompt, articulate manner.
• Comply with customer service policies and call center standards.
• Assist doctors on recommended products and case-specific advice.
• Make outbound calls on cases needing assistance.
• Maintain professional relationships with dental technicians and managers.
• Follow up on specific requests from doctors.

Skills

Customer service

Communication

Problem solving

Phone support

Team coordination

Education

High school diploma or equivalent

Bachelor’s degree, preferred

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Pay Range: $25.00/hr + monthly bonus up to $800.00 a month