Cloud Technical Account Manager

Amazon; Seattle (WA); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a dynamic team within a leading cloud services provider as a Technical Account Manager. This role offers the chance to engage with a diverse range of customers, providing tailored technical guidance to enhance their AWS experience. You will be the principal technical advisor, helping clients optimize their cloud solutions while fostering strong relationships. The position emphasizes consultative support, enabling you to drive innovation and operational excellence in various industries. With opportunities for professional growth and a commitment to diversity, this role is perfect for those passionate about technology and customer success.

Qualifications

• 2+ years of technical engineering experience is required.
• Bachelor’s degree in Computer Science or related field.

Responsibilities

• Provide technical guidance and support to AWS customers.
• Consult on architecture, governance, security, and operations.

Skills

Technical Engineering

Information Technology Operations

Communication Skills

Problem Solving

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Math

Tools

AWS Services

Cloud Offerings

Job description

Job ID: 2664835 | Amazon Web Services, Inc.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

BASIC QUALIFICATIONS

- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
- 2+ years of technical engineering experience
- Experience in Information Technology operations

PREFERRED QUALIFICATIONS

- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.