Technical Account Manager (On Site)

Mclaneintel; Temple (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, Vision, and Prescription coverage

401K plan and Flexible Spending Accounts

Company-provided Life Insurance

Paid Vacation, Sick Leave, and Holidays

Paid time off

Holidays

Job summary

A leading technology solutions provider in Texas is seeking a Technical Account Manager who will bridge cutting-edge technology and client success. This role will involve managing accounts while ensuring exceptional client service and advocacy. Candidates should have a minimum of 3 years of experience in communicating complex technical issues, along with proficiency in Windows, Microsoft 365, and networking principles. A strong service mindset and exceptional communication skills are essential for success in this position.

Qualifications

• Minimum of 3 years experience communicating complex technical issues to clients.
• Exceptional verbal and written communication skills.
• Proven track record in customer service and account management.
• Exceptional problem-solving abilities paired with elite verbal and written communication.
• A proven track record in high-level customer service and account management.

Responsibilities

• Develop and maintain client business plans and technical roadmaps.
• Advocate for clients to exceed service expectations.
• Partner with Professional Services Team to design projects.
• Lead projects with the Professional Services Team and keep clients informed at every step.
• Act as the primary point of contact during technical emergencies with calm, clear communication.
• Collaborate with Sales to showcase value and win new business.

Skills

Communication of technical issues

Problem-solving

Customer service

Problem solving

Account management

Service mindset

Education

Four-year degree in a technology-related field

Tools

Windows workstations/servers

Microsoft 365

Networking topology

Job description

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.

Your Impact

• Strategic Roadmap: Develop and maintain client business plans and technical roadmaps aligned with our core stack.
• Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
• Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
• Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
• Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
• Business Development: Collaborate with the Sales Team to showcase our value and win new business.

What You Bring to the Table

• Experience: A minimum of 3 years communicating complex technical issues to clients.
• Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
• Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
• Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
• Service Mindset: A proven track record in high-level customer service and account management.

Why Join McLane Intelligent Solutions?

We take care of our team so they can take care of our clients. Your benefits package includes:

• Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
• Financial Security: 401K plan and Flexible Spending Accounts.
• Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
• Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.