Technical Account Manager

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 90,000 - 109,000; Full time

Benefits offered by this job

Equity

Hybrid work

Learning stipend

Comprehensive benefits

Parental leave

Employee Stock Purchase Plan

Job summary

Braze, the leading customer engagement platform, is seeking a Technical Account Manager to own the ongoing technical relationship with enterprise accounts across the customer lifecycle. You will collaborate closely with Customer Success and product teams to drive adoption, value, and renewals, translating complex technical concepts for non‑technical stakeholders while delivering high‑impact engagements.

This role offers a comprehensive Total Rewards package, including equity, and supports hybrid

Qualifications

• 3-5 years client-facing experience as a TAM or in a related technical area.
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of SaaS, Mobile, API, or Programming.
• Excellent written and verbal communication skills; ability to translate complex technical ideas for non-technical stakeholders.
• Natural problem solver with intellectual curiosity and teamwork.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.
• Bilingual skills are welcome but not required.

Responsibilities

• Own the ongoing technical relationship for named accounts, driving adoption and value.
• Instrument and refine customer instrumentation to support renewals and upsells.
• Lead discovery discussions and recommend solutions based on customer architecture.
• Respond to day-to-day inquiries to optimize value through the lifecycle.
• Empower customer product and engineering teams to use the product independently, with enablement.
• Create solution documentation and architectural diagrams; drive progress on technical work streams.
• Validate product use cases and translate requirements to the Product team.

Skills

Client-facing

SaaS

API

Programming

Communication

Multitasking

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the the company technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the the company platform.

Your focus will be to drive value, retention, and adoption of the company’s product through the customer lifecycle, acting as the technical counterpart between the company and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of the company’s most advanced customers.

• You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity

• Help customers successfully instrument the company across their stack and refine that instrumentation over time as their use of the company matures and becomes even more valuable, which in turn contributes to renewals and upsells

• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture

• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle

• Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education

• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management

• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to the company’s Product team

WHO YOU ARE

• 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts

• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming

• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders

• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems

• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

• You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 and $112,500/year with an expected On Target Earnings (OTE) between $110,500 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

**WHAT WE OFFER**

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work

**ABOUT the company

**the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the