Technical Success Manager

Prime Team Partners; Bellevue (WA); Hybrid; USD 150,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Equity participation

Medical benefits

Paid holidays and PTO

Job summary

Prime Team Partners is seeking a Technical Success Manager to blend customer relationship management with hands-on technical problem-solving. You’ll own onboarding, adoption, and ongoing support, helping customers realize value from the platform while serving as a technical resource for challenges.

The role involves leading implementations, guiding integrations, and delivering trainings to executives and teams.

Qualifications

• 5+ years in customer success or related technical role.
• Experience with enterprise software deployments and onboarding.
• Strong troubleshoot and problem-solving skills.
• Able to communicate with both technical and non-technical stakeholders.
• Familiarity with APIs and system integrations is a plus.

Responsibilities

• Own customer relationships from onboarding through renewal and expansion.
• Lead implementations and ensure successful deployment of the platform.
• Serve as a trusted advisor to customer stakeholders across business and technical teams.
• Troubleshoot technical issues and coordinate with Product and Engineering.
• Guide customers through integrations, configuration, and adoption best practices.
• Deliver training, workshops, and executive business reviews.
• Identify risks proactively and develop plans to ensure customer success.
• Gather customer feedback and advocate for product improvement.
• Drive customer engagement, retention, and growth.

Skills

Customer success

Technical troubleshooting

Cross-functional communication

APIs & integrations

Enterprise software

Onboarding & adoption

Tools

CRM systems

API integrations

Job description

We're partnering with a well-funded, rapidly growing B2B software company that helps large organizations improve operational efficiency, streamline internal processes, and deliver a better experience for employees and customers. Backed by experienced operators and investors, the company has established relationships with enterprise customers and is entering a period of significant growth.

We're looking for a Technical Success Manager who can combine customer relationship management with hands-on technical problem-solving. This is not a traditional Customer Success role. You'll work closely with customers during onboarding, implementation, adoption, and ongoing support, helping them realize value from the platform while also serving as a technical resource when challenges arise

What You'll

• DoOwn customer relationships from onboarding through renewal and expansio
• n.Lead implementations and ensure successful deployment of the platfor
• m.Serve as a trusted advisor to customer stakeholders across business and technical team
• s.Troubleshoot technical issues and coordinate closely with Product and Engineering team
• s.Guide customers through integrations, configuration, and adoption best practice
• s.Deliver training, workshops, and executive business review
• s.Identify risks proactively and develop plans to ensure customer succes
• s.Gather customer feedback and advocate for product improvement
• s.Drive customer engagement, retention, and growt

What We're Looking

• For5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Implementation, Sales Engineering, or a similar customer-facing technical ro
• le.Experience working with enterprise software deployments and customer onboardi
• ng.Strong troubleshooting and problem-solving skil
• ls.Ability to communicate effectively with both technical and non-technical stakeholde
• rs.Familiarity with APIs, system integrations, SSO, workflows, or enterprise software ecosystems is a pl
• us.Comfortable working cross-functionally with Product, Engineering, and GTM tea
• ms.Highly organized, proactive, and able to thrive in a fast-paced environme

Why This

• RoleHigh-impact opportunity with significant ownership and visibil
• ity.Blend of customer engagement, implementation, and technical problem solv
• ing.Strong compensation, equity, and benefits pack
• age.Opportunity to help shape and scale a customer-facing function within a growing software comp

any. This role is ideal for someone who enjoys working directly with customers but also likes digging into technical issues, troubleshooting complex problems, and helping organizations successfully adopt new techno

logy. Compensation & Be

• 20,000On-target earnings: $150,000 - $1
• 60,000Equity partici
• pationMedical be
• nefitsPaid holidays a
• nd PTOHybrid work sc
• heduleHigh-growth environment with significant ownership and career growth pot

ential Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil righ