Technical Account Manager, Paper & Pulp – On-site

DuBois Chemicals, Inc.; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

DuBois Chemicals, Inc. seeks an experienced Technical Account Manager to bridge technical paper and pulp chemistry with customer needs. You will serve as a trusted advisor to high-value accounts, translating operational challenges into actionable solutions and driving product adoption.

You must live within 1 hour of Somerset, Maine and be willing to travel up to 25% to sites and customer meetings. A chemical engineering background and strong CRM/communication skills are preferred.

Qualifications

• Bachelor's degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.
• 3+ years' experience in paper and pulp specialty chemical solutions, technical support, and account management.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to travel up to 25% including overnight travel.

Responsibilities

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
• Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
• Maintain in-depth knowledge of DuBois' specialty chemical solutions and the customers' unique technical environment.
• Educate customers on new features and best practices to drive optimal product adoption and usage.
• Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in CRM.
• Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois' solutions create for the customer.
• Effectively collaborate with the customer and our company internal teams to ensure we are delivering on our promises to the customer.
• Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
• Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

Skills

CRM proficiency

Communication skills

Problem solving

Account management

Travel readiness

Education

Bachelor's degree in Chemical Engineering or Paper Science

Tools

CRM

Microsoft Office

Analytical tools

Job description

DuBois Chemicals, Inc. seeks an experienced Technical Account Manager to bridge technical paper and pulp chemistry with customer needs. You will serve as a trusted advisor to high-value accounts, translating operational challenges into actionable solutions and driving product adoption.

You must live within 1 hour of Somerset, Maine and be willing to travel up to 25% to sites and customer meetings. A chemical engineering background and strong CRM/communication skills are preferred.