Onsite Technical Account Manager - Paper & Pulp Solutions

DuBois Chemicals, Inc.; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking an experienced Technical Account Manager to bridge technical paper and pulp offerings with customer needs.

The TAM will act as a technical advisor to high-value accounts, leveraging deep process knowledge and proactive problem-solving to drive adoption of our chemistries. The role requires close collaboration with Sales, Portfolio, R&D, and support teams to deliver value, educate customers on new features, and ensure strong on-site service coverage while

Qualifications

• 3+ years' experience with Paper and Pulp specialty chemical solutions, technical support, and account management.
• Must live within 1 hour commute to Somerset, Maine.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to travel up to 25% including overnight travel.

Responsibilities

• Serve as primary technical contact for paper mill accounts.
• Provide strategic advice and proactive recommendations for product implementation.
• Address complex product-related queries and minimize customer disruption.
• Maintain in-depth knowledge of DuBois' specialty chemical solutions.
• Educate customers on new features and best practices to drive adoption.
• Collaborate with Sales, R&D, Portfolio, and CRM to develop account plans and manage pipeline.
• Lead technical check-ins and quantify value during Business Reviews.
• Ensure on-site service coverage and collaboration across internal teams.

Skills

Paper & Pulp experience

Customer service

CRM usage

Education

Bachelors in Chemical/Paper Eng or related

Tools

CRM software

Job description

DuBois Chemicals, Inc. is seeking an experienced Technical Account Manager to bridge technical paper and pulp offerings with customer needs.

The TAM will act as a technical advisor to high-value accounts, leveraging deep process knowledge and proactive problem-solving to drive adoption of our chemistries. The role requires close collaboration with Sales, Portfolio, R&D, and support teams to deliver value, educate customers on new features, and ensure strong on-site service coverage while