Technical Account Manager & IT Support Specialist

Groff NetWorks, LLC; City of Troy (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Ongoing professional development

Collaborative work environment

Job summary

Groff NetWorks, LLC is looking for a Support Technician / Technical Account Manager in Troy, NY, to serve as a key technology partner for clients.

This hybrid position includes advanced technical support and strategic account ownership. Responsibilities include managing client IT environments, resolving technical issues, and conducting technology reviews.

Groff NetWorks fosters a collaborative work environment that encourages continuous growth and learning.

Qualifications

• Experience in IT support, technical services, or managed services.
• Ability to troubleshoot operating systems and business applications.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Manage and support client infrastructure and business applications.
• Act as the primary technical resource for assigned accounts.
• Exercise independent judgment to prioritize client needs.

Skills

IT support experience

Strong communication skills

Problem-solving skills

Client relationship management

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Microsoft 365

Google Workspace

Job description

Groff NetWorks, LLC is looking for a Support Technician / Technical Account Manager in Troy, NY, to serve as a key technology partner for clients.

This hybrid position includes advanced technical support and strategic account ownership. Responsibilities include managing client IT environments, resolving technical issues, and conducting technology reviews.

Groff NetWorks fosters a collaborative work environment that encourages continuous growth and learning.