Technical Account Manager - IT Infrastructure

DL Remote; United States; Remote; USD 121,000 - 148,000; Full time

Benefits offered by this job

Company vehicle (private use)

Bike leasing

4-day week (by arrangement)

Sports subsidy

Flexible remote setup

Job summary

DL Remote in Austria is seeking a Technical Account Manager to shape long-term IT strategies for strategic customers, combining deep Microsoft infrastructure expertise with strong relationship management.

You will collaborate with the Key Account Manager on project planning, design tailored solutions, and support sales with technical offers, while enjoying flexible remote work options.

Qualifications

• Excellent expertise in the area of IT infrastructure.
• Profound understanding of Microsoft technologies (cloud & on-premise).
• Several years of professional experience in project or IT management.
• A distinctly customer-oriented and communicative personality.
• Very good language skills in German and English.

Responsibilities

• Proactive advice and support for customers on technical matters and in shaping their IT strategies.
• Strategic development and strengthening of long-term customer relationships, as well as identifying potential for revenue growth.
• Needs analysis at customers and design of tailored IT solutions, particularly in the area of Microsoft infrastructure.
• Assumption of project responsibility from planning through control, including coordination of internal and external specialists as well as quality assurance.
• Application of in-depth technical expertise in Microsoft infrastructure technologies (cloud & on-premise) as well as in other systems such as Barracuda, Cisco, or ServiceNow.
• Preparation of technical offers and active support of sales in customer presentations and workshops.
• Continuous market observation, sharing of specialist knowledge, and active participation in the implementation of complex IT infrastructure landscapes.

Skills

IT infrastructure

Microsoft technologies

Project management

Customer orientation

English proficiency

Tools

Barracuda

Cisco

ServiceNow

Job description

Location: Austria; Bayern, Germany

We are currently filling a role as Technical Account Manager at a leading provider of IT infrastructure and managed services in Austria.

In this position you work in tandem with the respective Key Account Manager, are responsible for the strategic development and maintenance of long-term customer relationships, take over project planning and control to design new solutions for your customers, and contribute your many years of technical expertise in Microsoft infrastructure technologies.

We are looking for IT experts with top know-how in IT infrastructure, in-depth knowledge of Microsoft technologies (cloud & on-premise), several years of experience in project or IT management, very good German and English skills, and enthusiasm for new technologies.

WHAT YOU WILL DO

• Proactive advice and support for customers on technical matters and in shaping their IT strategies.
• Strategic development and strengthening of long-term customer relationships, as well as identifying potential for revenue growth.
• Needs analysis at customers and design of tailored IT solutions, particularly in the area of Microsoft infrastructure.
• Assumption of project responsibility from planning through control, including coordination of internal and external specialists as well as quality assurance.
• Application of in-depth technical expertise in Microsoft infrastructure technologies (cloud & on-premise) as well as in other systems such as Barracuda, Cisco, or ServiceNow.
• Preparation of technical offers and active support of sales in customer presentations and workshops.
• Continuous market observation, sharing of specialist knowledge, and active participation in the implementation of complex IT infrastructure landscapes.

WHOM WE ARE LOOKING FOR

• Excellent expertise in the area of IT infrastructure.
• Profound understanding of Microsoft technologies (cloud & on-premise).
• Several years of professional experience in project or IT management.
• A distinctly customer-oriented and communicative personality.
• Very good language skills in German and English.

REMOTE WORK POLICY

In this role you can work fully remotely within Austria or Munich/Bavaria. Should you need to relocate or travel for this role, your relocation or travel costs will of course be covered.

WHAT YOU WILL GET

Salary up to €120k, negotiable.

• Company vehicle (also for private use).
• Bike leasing for a state-of-the-art company bike.
• Possibility of a 4-day week (by arrangement).
• Sports subsidy for a fitness studio, Alpenverein, or sports clubs.
• Flexible remote setup with a high degree of freedom and high employee satisfaction (Kununu).