Account Manager/Austria (m/w/d)

Mitel (Delaware) Inc; Vienna (TX); Hybrid; USD 101,000 - 135,000; Full time

Benefits offered by this job

Open, team-oriented culture

Hybrid working model

Flexible working time models

Modern IT equipment

Job summary

Mitel (Delaware) Inc in Austria seeks a Key Account Manager to lead strategic key accounts across Austria, acting as the primary contact at decision-making level and driving business development from our portfolio. You will translate complex requirements into tailored IT/communication solutions, collaborate with consulting, presales and bid management, and manage CRM activities with regular forecasts.

Hybrid work and travel within Germany are expected.

Qualifications

• University degree in economics, IT, or communication.
• 5+ years in selling complex IT or communication systems.
• Experience in strategic support and development of defined key accounts.
• Ability to translate complex customer requirements into solutions.
• Willingness to travel within Germany and openness to hybrid working.

Responsibilities

• Support and strategic development of state authorities and their IT service providers.
• Establishing and maintaining long-term relationships at the decision-making level.
• Identifying and implementing business opportunities, managing quotation processes and contract negotiations.
• Positioning the portfolio to provide sustainable support for customer goals.
• Analysing market and competitive situations and developing customer strategies.
• Collaborating with consulting, presales and bid management teams.
• Maintaining sales activities in CRM and regular forecast and pipeline reporting.
• Developing industry-specific solution scenarios in coordination with customer departments.

Skills

German (native)

English (fluent)

Communication skills

Presentation skills

Negotiation skills

Technical affinity

Strategic account management

Customer focus

Entrepreneurial thinking

Education

University degree

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview:

As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in Austria. You will act as the first point of contact at the decision‑making level, drive business development and design tailor‑made solutions based on our innovative portfolio.

Responsibilities:

• Support and strategic development of primarily state authorities and their IT service providers
• Establishing and maintaining long‑term relationships at the decision‑making level
• Identifying and implementing business opportunities, managing quotation processes and contract negotiations
• Positioning the relevant portfolio to provide sustainable support for customer goals
• Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross‑selling potential
• Collaborating with internal specialist units such as consulting, presales and bid management
• Maintaining sales activities in CRM and regular forecast and pipeline reporting
• Developing industry‑specific solution scenarios in close coordination with customer departments - including outside of IT

Requirements:

• University degree (e.g. economics, IT, communication) and at least 5 years of relevant professional experience in the sale of complex IT or communication systems
• Experience in the strategic support and development of defined key accounts
• Technical affinity and the ability to translate complex customer requirements into solutions
• Customer focus, entrepreneurial thinking and confident manner
• Strong communication and presentation skills and confident negotiating skills
• Native German speaker with good to very good written and spoken English skills
• Willingness to travel within Germany and openness to hybrid working
• Willingness to undergo security screening

What You can expect from us:

• An open, team‑oriented corporate culture
• Structured induction with personal management sponsorship (buddy concept)
• Flexible working time models and hybrid working - modern offices and home office
• Modern IT equipment (laptop, smartphone)
• Attractive bonus model and performance‑related remuneration

We are committed to fostering an inclusive workplace and ensuring equal opportunities for all applicants. We therefore explicitly encourage applications from persons with a severe disability or equivalent status.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy(Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.