Technical Account Manager: iGaming Platform Specialist

SOFTSWISS; Georgia; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling and conferences

Job summary

SOFTSWISS is seeking a Technical Account Manager to serve as the main technical liaison between clients and internal teams. The role focuses on clear communication, timely resolution of technical requests, and aligning the Casino Platform with client needs.

You will troubleshoot, monitor client systems, and translate feedback into product improvements while collaborating with cross-functional teams.

Qualifications

• English (B2+) or higher.
• Russian (C1+) or higher.
• Strong communication for technical and non-technical audiences.
• Analytical thinking with pattern recognition and problem solving under pressure.
• Experience with business analysis and product management to align technical solutions with customer needs.
• Experience with large-scale software development environments and customer-facing roles.
• Experience with monitoring and logging tools such as Datadog, ELK (Kibana) and JIRA.
• Familiarity with GitLab CI/CD pipelines and data-driven systems.
• Basic knowledge of HTML and CSS.

Responsibilities

• Coordinate communication between the Client and internal teams.
• Act as the Client’s representative within the Casino Platform.
• Assist the Client with technical requests/issues via the helpdesk.
• Perform initial troubleshooting, debugging, and issue iteration.
• Escalate unsolved cases to related teams.
• Prioritize and manage the Client's requests and issues.
• Consult the Client on their use of our product.
• Iterate on client ideas to tailor our product to their needs.
• Proactively monitor the Client's system and its metrics (technical and business).

Skills

English B2+

Russian C1+

Soft skills

Analytical thinking

Customer-facing

Problem solving

Communication

Tools

Datadog

ELK Kibana

JIRA

GitLab CI/CD

HTML/CSS

Job description

SOFTSWISS is seeking a Technical Account Manager to serve as the main technical liaison between clients and internal teams. The role focuses on clear communication, timely resolution of technical requests, and aligning the Casino Platform with client needs.

You will troubleshoot, monitor client systems, and translate feedback into product improvements while collaborating with cross-functional teams.