Junior Support Manager - Global Gaming Ops & Helpdesk

Softswiss; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and…

Job summary

SOFTSWISS recruitment team is seeking a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure across internal and partner systems. The role involves handling client requests via Jira, maintaining performance, and coordinating with related departments.

The position requires English and Russian at least at B2 level, and a background in helpdesk support is preferred. Competitive benefits include health, training, and paid time off.

Qualifications

• Two-way communication in English and Russian at B2+ level is required.
• Experience supporting helpdesk systems is desirable.

Responsibilities

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Skills

B2+ English

B2+ Russian

Education

Higher or incomplete higher education

Job description

SOFTSWISS recruitment team is seeking a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure across internal and partner systems. The role involves handling client requests via Jira, maintaining performance, and coordinating with related departments.

The position requires English and Russian at least at B2 level, and a background in helpdesk support is preferred. Competitive benefits include health, training, and paid time off.