Technical Account Manager – Grow with Data Solutions

Polygon.io, Inc; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Massive is seeking a Technical Account Manager to build deep client relationships across developers, quant shops, and asset managers. You’ll drive value, own renewals, and identify growth opportunities while coordinating with Sales, Product, and Engineering to shape a premier data platform.

You’ll translate client feedback into actionable product input and represent Massive at client sites and industry events, ensuring a high-quality customer experience and scalable best practices.

Qualifications

• 3–6 years in account management, relationship management, or customer success in financial data, fintech, SaaS, or capital markets.
• Track record of meeting or exceeding expansion and retention targets across a mixed book of business.
• Consultative, client-first approach; build relationships over time.
• Entrepreneurial, proactive with strong commercial instincts and contract negotiation.
• Comfort discussing APIs, data schemas, and developer workflows.
• Excellent communicator with developers and exec stakeholders.
• Highly organized with pipeline hygiene and forecasting discipline.

Responsibilities

• Build deep relationships across client organizations from end-users to senior leadership.
• Ensure clients receive value, manage renewals, and identify growth opportunities.
• Source and deliver datasets with data partners and clients for Massive's platform.
• Navigate multi-stakeholder negotiations with commercial rigor.
• Be the primary contact and trusted advisor, translating feedback into product input.
• Represent Massive at client sites and industry events; contribute to playbooks and case studies.

Skills

Account management

Expansion & retention

Consultative selling

Entrepreneurial

APIs & data workflows

Communication

Pipeline & forecasting

Job description

Massive is seeking a Technical Account Manager to build deep client relationships across developers, quant shops, and asset managers. You’ll drive value, own renewals, and identify growth opportunities while coordinating with Sales, Product, and Engineering to shape a premier data platform.

You’ll translate client feedback into actionable product input and represent Massive at client sites and industry events, ensuring a high-quality customer experience and scalable best practices.