Technical Account Manager — Equity Options, Unlimited PTO

Atomic; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Stock options

Unlimited PTO

Holidays

Office closure during holidays

Job summary

Atomic is seeking a Technical Account Manager to work with financial institution customers, AEs, Implementation, Support, Product, and Engineering to keep work clear, scoped, technically healthy, and moving toward successful outcomes.

You will own the communication cycle, listening to customers, understanding issues, and translating needs into the next steps, escalating when needed, and communicating resolutions.

Qualifications

• Strong customer-facing communication, listening and relationship-building.
• Experience in technical account management, implementation management, solutions consulting, or similar roles.
• Proven project and stakeholder management across multiple accounts/workstreams.
• Excellent operational instincts: ownership, timelines, risks, decisions, systems of record.

Responsibilities

• Own the technical operating rhythm for a portfolio of accounts.
• Partner with Account Executives to define, scope, and track customer work and opportunities.
• Coordinate across FI customers and Atomic teams to keep ownership, next steps, risks, and timelines clear.
• Create reusable partner- and FI-facing enablement materials (welcome packets, onboarding templates, guides).
• Spot recurring integration issues and turn them into durable improvements.
• Run customer status calls and planning conversations with clear decision trails.
• Escalate technical, support, scope, and timeline risks early with evidence and recommended paths.

Skills

Customer-facing communication

Technical account management

Project management

Stakeholder management

Operational instincts

Technical curiosity

Documentation writing

Tools

APIs

Postman

SQL

Observability

Pylon

Linear

Job description

Atomic is seeking a Technical Account Manager to work with financial institution customers, AEs, Implementation, Support, Product, and Engineering to keep work clear, scoped, technically healthy, and moving toward successful outcomes.

You will own the communication cycle, listening to customers, understanding issues, and translating needs into the next steps, escalating when needed, and communicating resolutions.