Remote-First FinTech Technical Account Manager (Equity)

Better Tomorrow Ventures; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first culture

Equity in fintech

Professional growth

Modern tech stack

Job summary

Astra is seeking a Technical Account Manager to be the first line of technical troubleshooting for customers. You will respond to inquiries, investigate and resolve integration issues, assist with configurations, and guide customers and internal teams with clear, actionable support.

This role requires strong problem-solving, comfort with technical systems, and the ability to translate complex issues into customer-friendly solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.
• Experience with cloud platforms and logs, APIs, and technical tools.
• Experience with ticketing systems like Zendesk (or similar)

Responsibilities

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops.
• Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
• Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
• Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
• Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.
• Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

Skills

Problem-solving

Communication

Collaborative mindset

Proactive mindset

Cloud platforms (GCP)

APIs & data integrations

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

Zendesk

Jira

Google Cloud Platform (GCP)

SQL

Job description

Astra is seeking a Technical Account Manager to be the first line of technical troubleshooting for customers. You will respond to inquiries, investigate and resolve integration issues, assist with configurations, and guide customers and internal teams with clear, actionable support.

This role requires strong problem-solving, comfort with technical systems, and the ability to translate complex issues into customer-friendly solutions.