Technical Account Manager: Elevate Customer Success

Rippling

United States

Remote

USD 110,000 - 150,000

Full time

5 days ago

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Job summary

Rippling is seeking a customer-obsessed Technical Account Manager (Internally TAM) to join our fast-growing team. You will own admin relationships, drive adoption of Rippling’s HR, IT, payroll and benefits suites, and turn customers into long-term champions with an impeccable experience.

You’ll work with 150+ TAMs globally, collaborating across support, product, and engineering to deliver rapid resolutions and strategic guidance.

Qualifications

3+ years in a technical, customer-facing role at a B2B SaaS company.
Portfolio of 40+ accounts and ability to adapt to changing responsibilities.
Strong problem-solving and technical troubleshooting skills.
Excellent written and verbal communication with strong customer relationships.

Responsibilities

Act as a trusted technical and strategic advisor across Rippling’s platform.
Provide proactive technical consultation to optimize workflows and adoption of features.
Serve as primary escalation point for critical customer issues with cross-functional teams.
Build long-term relationships by owning a book of clients and guiding them through milestones.
Identify add-on opportunities and support renewal negotiations with Account Managers.
Master the Rippling product suite and its integrations.
Work directly with customers to understand core business needs and advise solutions.