Technical Account Manager: Drive ERP Warranty & Returns

Continuum Ai; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Continuum AI is seeking a Technical Account Manager in Chicago to drive adoption across a book of 25–30 accounts, primarily HVAC, plumbing, electrical and industrial distributors using ERP platforms like Epicor P21, Epicor Eclipse, or Infor CloudSuite.

You will read audit logs, diagnose issues, and coordinate with engineering to fix configurations, while leading onboarding waves and training sessions for end users across multiple sites. Occasional travel to client sites is required.

Qualifications

• Comfort with product workflows and edge cases.
• Ability to read claims/returns exports and attach numbers to issues.
• Experience designing and delivering end-user training.
• Willingness to travel onsite for rollout and reviews.

Responsibilities

• Drive customer adoption through rollout plans and onboarding waves.
• Read audit logs, diagnose failures, and coordinate fixes with engineering.
• Move accounts from process ownership to defined owners across branches.
• Prove value monthly/quarterly using reporting rather than hand-assembled data.

Skills

Product familiarity

Data interpretation

Training design

Clear communication

Tools

Epicor P21

Epicor Eclipse

Infor CloudSuite

NetSuite

Oracle ERP

Job description

Continuum AI is seeking a Technical Account Manager in Chicago to drive adoption across a book of 25–30 accounts, primarily HVAC, plumbing, electrical and industrial distributors using ERP platforms like Epicor P21, Epicor Eclipse, or Infor CloudSuite.

You will read audit logs, diagnose issues, and coordinate with engineering to fix configurations, while leading onboarding waves and training sessions for end users across multiple sites. Occasional travel to client sites is required.