Technical Account Manager — Warranty & Returns Architect

Midwest Startups; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Continuum is seeking a Technical Account Manager in Chicago (West Loop) for a hybrid role (2 days onsite). You will own a book of roughly 25–30 accounts across HVAC, plumbing, electrical and industrial distributors using Epicor P21/Epicor Eclipse/Infor CloudSuite, and manufacturers on NetSuite/Oracle.

You will guide end-to-end warranty and return workflows within ERP and manufacturer portals. The role emphasizes deep product-level expertise, data-driven problem solving, and hands-on rollout of

Responsibilities

• Drive customer adoption across 25–30 accounts in HVAC, plumbing, electrical and industrial distributors.
• Read and interpret ERP transaction flows, manufacturer portals, and claim/return data to troubleshoot issues and fix configurations.
• Own onboarding waves, training sessions, and office hours for branch rollouts and contractor adoption.
• Monitor and report on monthly/quarterly metrics such as adoption, transaction health, and recovered value.
• Flag risks early and collaborate with engineers to resolve issues affecting claims and returns.

Job description

Continuum is seeking a Technical Account Manager in Chicago (West Loop) for a hybrid role (2 days onsite). You will own a book of roughly 25–30 accounts across HVAC, plumbing, electrical and industrial distributors using Epicor P21/Epicor Eclipse/Infor CloudSuite, and manufacturers on NetSuite/Oracle.

You will guide end-to-end warranty and return workflows within ERP and manufacturer portals. The role emphasizes deep product-level expertise, data-driven problem solving, and hands-on rollout of