Technical Implementation Lead — ERP & Integrations

Continuum AI; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Continuum is seeking an Implementation Manager to own the customer journey from technical discovery through configuration, UAT, deployment, and adoption. You will lead implementations across ERP environments, APIs, and vendor systems, translating supply chain requirements into technical solutions.

You will report to the Director of Implementation and serve as the primary liaison between customers and internal teams, ensuring timely delivery and adoption.

Qualifications

• 3+ years in technical implementation, solutions consulting, ERP implementation, or technical project management.
• End-to-end ownership of complex technical implementations or integrations.
• Direct experience with ERP systems and ERP integrations.
• Business process mapping and technical solutioning.
• Experience leading discovery, UAT, training, rollout, and adoption.
• Strong written documentation — SOPs, technical requirements, process docs, UAT plans.

Responsibilities

• Lead technical discovery with customers to map business processes and integration requirements.
• Translate requirements into technical solutions—data mapping, business rules, and configuration logic.
• Build implementation plans with timelines, milestones, dependencies, and resources.
• Configure Continuum to customer specs and integrate with ERP environments, vendor systems, and APIs.
• Own UAT end-to-end: create test cases, run tests, triage defects, sign-off.
• Run production deployment and drive adoption post go-live.
• Coordinate with developers, QA, and support during delivery.
• Maintain thorough documentation and notes in Jira.
• Manage stakeholders from executives to end users.
• Lead status meetings and drive issue resolution and feedback.
• Lead user training and serve as primary post-implementation contact.

Skills

Technical implementation

ERP integrations

Stakeholder management

UAT

Data mapping

Jira

HubSpot

Claude

Tools

Epicor Eclipse

Epicor Prophet 21

NetSuite

Infor CSD/Infor

Job description

Continuum is seeking an Implementation Manager to own the customer journey from technical discovery through configuration, UAT, deployment, and adoption. You will lead implementations across ERP environments, APIs, and vendor systems, translating supply chain requirements into technical solutions.

You will report to the Director of Implementation and serve as the primary liaison between customers and internal teams, ensuring timely delivery and adoption.