ERP Implementation Lead

Midwest Startups; Chicago (IL); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Midwest Startups in Chicago, IL seeks an Implementation Manager to own the customer journey from technical discovery through configuration, UAT, production deployment, and adoption. You will lead implementations spanning ERP environments, vendor systems, APIs, and workflows, translating supply chain requirements into technical solutions.

You will report to the Director of Implementation and act as the primary liaison between customers and internal teams, owning end-to-end lifecycle from

Competenze

• 3+ years in technical implementation, solutions consulting, ERP implementation.
• End-to-end ownership of complex technical implementations or integrations.
• Direct experience with ERP systems and ERP integrations.
• Business process mapping and technical solutioning.
• Experience coordinating multiple concurrent projects and stakeholders.
• Strong written documentation and communication.
• Experience leading discovery, UAT, training, rollout and adoption.
• Ability to meet tight deadlines and escalate risks.
• Experience collaborating with development teams.
• Fluency with Jira, HubSpot, and Claude.

Mansioni

• Lead technical discovery with customers to map business processes, ERP workflows, and integration requirements.
• Translate supply chain business requirements into technical solutions—data mapping, business rules, and configuration logic.
• Build the implementation plan for each customer, including timelines, milestones, dependencies, and resource allocation.
• Configure Continuum to customer specifications and integrate with customer ERP environments, vendor systems, and APIs.
• Own UAT end to end: build test cases, run the testing cycle, triage defects, and drive to sign-off.
• Run production deployment and drive adoption after go-live.
• Meet or exceed implementation deadlines, and escalate risk before it impacts delivery.
• Coordinate with software developers, QA analysts, and customer support throughout delivery.
• Maintain strong written documentation—SOPs, technical requirements, process docs, and UAT plans.

Conoscenze

Technical impl

ERP integrations

Stakeholder mgmt

Documentation

UAT testing

Project leadership

Strumenti

Jira

HubSpot

Claude

Descrizione del lavoro

Midwest Startups in Chicago, IL seeks an Implementation Manager to own the customer journey from technical discovery through configuration, UAT, production deployment, and adoption. You will lead implementations spanning ERP environments, vendor systems, APIs, and workflows, translating supply chain requirements into technical solutions.

You will report to the Director of Implementation and act as the primary liaison between customers and internal teams, owning end-to-end lifecycle from