Account Manager — iGaming Partnerships & Client Growth

Softswiss; Georgia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, workshops & conferences

Job summary

SOFTSWISS is seeking a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator. You’ll build strong client relationships, support day-to-day needs, and help clients maximize value from our product.

In this role you’ll manage relationships with casino operator clients, identify growth opportunities, analyze performance data, and coordinate with product and support teams to ensure a smooth experience across our iGaming platform.

Qualifications

• 2+ years in Account Management, Customer Success, or similar client-facing role.
• Strong written and spoken English at B2+ level.
• Experience building and maintaining client relationships.
• Ability to analyse data and turn findings into practical recommendations.
• Strong problem-solving and the ability to handle client issues efficiently.
• Confident communication and collaboration with international, cross-functional teams.

Responsibilities

• Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests
• Build strong, long-term client relationships by understanding their needs and providing timely support
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
• Monitor account and product performance, analyse data, and highlight opportunities for improvement
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients

Skills

Account Management

Customer Success

English proficiency

Job description

SOFTSWISS is seeking a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator. You’ll build strong client relationships, support day-to-day needs, and help clients maximize value from our product.

In this role you’ll manage relationships with casino operator clients, identify growth opportunities, analyze performance data, and coordinate with product and support teams to ensure a smooth experience across our iGaming platform.