Technical Account Manager

QLYS_US Qualys, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Qualys, Inc. is seeking a Technical Account Manager to lead post-sales success for Enterprise customers, articulating the company’s technology and product positioning to business and technical users.

The TAM will identify technical and business issues to ensure customer satisfaction throughout the sales process. The role involves providing product and technical support, developing new business opportunities, and translating customer needs to Product, Marketing and Engineering.

Qualifications

• Self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, network scanners, PCI, audit tools.
• Excellent written and oral communication skills; ability to respond to emails, RFPs and reports.
• Comfortable interacting with all levels within customer organizations, from C-level to technical staff.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to Product Management, Marketing and Engineering teams.
• Provide functional and technical support to customers.
• Respond to customer questions on technical and business related issues.
• Deliver high-level and detailed sales presentations.
• Attend conferences, seminars, etc.

Skills

Security & compliance knowledge

Presentation skills

Communication (written)

Customer-facing

Travel readiness

Self-motivated

Education

Bachelor's degree or equivalent

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities:

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications:

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory 'Big 4' or similar consulting experience a plus
• #LI-Remote

CANADATES MUST BE IN THE ATLANTA METRO AREA.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.