Technical Account Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Home-office based position

Travel opportunities

Exposure to cutting-edge cybersecurity

Engagement with diverse clients

Professional development through培训 &c

Job summary

Ladders is recruiting on behalf of a client to fill a Technical Account Manager role, a leader in the Enterprise Technology space. This remote position serves as a trusted technical advisor to enterprise customers, aligning security initiatives with business goals and guiding implementations across multiple engagements.

You will combine cybersecurity expertise with strong relationship management to ensure adoption, issue resolution, and successful outcomes, working with customer stakeholders and

Qualifications

• 5–10 years of experience supporting SaaS enterprise software.
• Solid technical background in advanced security with relevant certifications.
• Knowledge of cybersecurity products, firewalls, and Zero Trust architecture.
• Strong communication and interpersonal skills for relationship building.
• Experience guiding multiple client engagements and driving adoption.

Responsibilities

• Establish long‑term relationships with clients to understand strategic goals.
• Provide project leadership and architectural guidance for cybersecurity initiatives.
• Lead and manage multiple client engagements simultaneously.
• Deliver constructive product feedback to product management teams.
• Advise clients on best practices and drive adoption of the company’s solutions.
• Conduct health checks and provide best‑practice recommendations.
• Advocate for customers to ensure timely escalation resolution.
• Collect metrics and develop reports to illustrate project health.

Skills

Relationship management

Cybersecurity knowledge

SaaS enterprise software

Cybersecurity certifications

Communication skills

Problem solving

Independent & collaborative work

Job description

For our client, we are seeking a Technical Account Manager to join the team of a leader in the Enterprise Technology space.

In this remote role, you will serve as a trusted technical advisor to enterprise customers, helping them align security initiatives with their broader business goals. You will combine deep cybersecurity knowledge with strong relationship management skills to guide implementations, improve adoption, and support successful outcomes across multiple client engagements. This position partners closely with customer stakeholders and internal product teams to ensure issues are resolved, feedback is clearly communicated, and account health remains strong.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Establish long‑term relationships with clients to understand their strategic goals
• Provide project leadership and architectural guidance for cybersecurity initiatives
• Lead and manage multiple client engagements simultaneously
• Deliver constructive product feedback to product management teams
• Advise clients on best practices and drive adoption of the company's solutions
• Conduct health checks and provide best‑practice recommendations
• Act as a customer advocate to ensure timely resolution of escalations
• Collect metrics and develop reports to illustrate project health

Qualifications

• 5-10 years of experience supporting SaaS enterprise software
• Solid technical background in advanced security with relevant certifications
• Knowledge of cybersecurity products, firewalls, and Zero Trust architecture
• Superb communication and interpersonal skills for effective relationship building
• Experience deploying enterprise security solutionsStrong business insight and problem‑solving abilities
• Ability to work independently and collaboratively in a team setting

Benefits

• Home-office based position with travel opportunities
• Opportunity to work with cutting‑edge cybersecurity solutions
• Engagement with a diverse range of clients and industries
• Professional development through training and conferences
• Collaborative work environment with a focus on innovation

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.