Technical Account Manager (TAM)

SafeBreach Inc.; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Phone and internet stipend

Health insurance

Dental insurance

Vision insurance

Parental leave

Learning stipend

Equity grants

Remote work stipend

Job summary

Hidden Jobs is seeking a remote Technical Account Manager to support enterprise customers of a cybersecurity platform. You will lead onboarding, deliver hands-on guidance, and drive adoption across North America with APAC overlap.

You will collaborate with Product, Engineering, Sales, and Support, manage complex relations, track progress against SLAs, and translate usage data into optimization recommendations for high-value accounts.

Qualifications

• 5+ years in customer-facing cybersecurity roles.
• Strong knowledge of the MITRE ATT&CK framework.
• Hands-on with SIEM, EDR, firewalls, threat intelligence, vulnerability management, or pentesting tools.
• Experience across AWS, Azure, GCP and on-premises systems.
• Familiarity with BAS, pentesting, threat hunting, red teaming, CTEM, or AEV.
• Proven success delivering workshops and driving post-sales adoption with enterprise customers.
• Strong communication skills and willingness to travel up to 15%.

Responsibilities

• Lead onboarding and complex implementation projects including installation, training, and full technical setup.
• Provide expert technical guidance across the customer lifecycle, promoting best practices and clearing blockers.
• Manage enterprise relationships proactively to hit SLAs through strategic advisories and regular check-ins.
• Drive product adoption and expansion by translating usage data into optimization recommendations.
• Partner with Product, Engineering, Sales, and Support to advocate for customer needs and resolve issues.
• Use customer success tools to track engagement, surface risks early, and maintain a seamless experience.
• Operate independently during APAC business hours while coordinating with global teammates.

Skills

MITRE ATT&CK

SIEM tools

EDR tools

Threat intelligence

Threat hunting

Red teaming

Cloud platforms

Communication

Travel readiness

Tools

Python scripting

Job description

Role overview

A remote Technical Account Manager role focused on enterprise customers of a cybersecurity exposure-validation platform. The position partners with large accounts across the full customer lifecycle, from onboarding and implementation through adoption, expansion, and ongoing technical advisory. The work spans hands-on technical guidance, cross-functional collaboration, and proactive relationship management for accounts in North America, with occasional overlap into APAC business hours.

Responsibilities

• Lead onboarding and complex implementation projects including installation, training, and full technical setup.
• Provide expert technical guidance across the customer lifecycle, promoting best practices and clearing blockers.
• Manage enterprise relationships proactively to hit SLAs through strategic advisories and regular check-ins.
• Drive product adoption and expansion by translating usage data into optimization recommendations.
• Partner with Product, Engineering, Sales, and Support to advocate for customer needs and resolve issues.
• Use customer success tools to track engagement, surface risks early, and maintain a seamless experience.
• Operate independently during APAC business hours while coordinating with global teammates.

Requirements

• 5+ years in customer-facing roles such as Technical Account Manager, Tier 2/3 Support Engineer, or Professional Services within cybersecurity or SaaS.
• Strong command of the MITRE ATT&CK framework and detection engineering principles.
• Hands-on experience with SIEM, EDR, firewalls, threat intelligence, vulnerability management, or penetration testing tools.
• Comfort working across AWS, Azure, GCP, and on-premises systems including Windows, macOS, and Linux.
• Familiarity with offensive security concepts such as BAS, pentesting, threat hunting, red teaming, CTEM, or AEV.
• Proven success delivering workshops and driving post-sales adoption with enterprise customers.
• Strong communication skills, project ownership, and willingness to travel up to 15%.

Nice to have

• Deep expertise in offensive security methodologies including BAS, pentesting, threat hunting, red teaming, CTEM, or AEV.
• Proficiency in Python or other scripting languages for platform customization.
• Experience scaling a customer success function inside a startup or high-growth environment.
• Industry certifications such as CISSP, OSCP, or CEH.

Benefits and work setup

• Fully remote work with a monthly phone and internet stipend.
• Base salary range of $130,000 to $150,000 plus equity grants.
• Health, dental, and vision insurance, generous parental leave, and a learning and development stipend.
• Flexible paid time off and a competitive employee referral bonus program.
• Eastern Time Zone location preference; structured multi-stage interview process averaging roughly three to four weeks.