Technical Account Manager

Aloplay; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wolt monthly allowance

Snack Heaven! free snacks, fruits, and

Medical and wellness app

Company-wide events and team activity

Job summary

Aloplay ищет Technical Account Manager (TAM) для технической поддержки B2B клиентов (казино операторы) и внутренних B2C брендов. Роль включает устранение проблем платформы, поддержку интеграций и управление техническими инцидентами.

Будете анализировать API, логи и ошибки, взаимодействовать с командами и внешними провайдерами, документировать инциденты и работать над улучшением процессов поддержки. Требуется 2+ года опыта в TAM или аналогичной роли в iGaming, знание REST API, JSON, SQL и Jira,

Qualifications

• 2+ года опыта в TAM, L2 поддержке или аналогичной роли в iGaming.
• Сильное понимание казино-платформ, BackOffice и операций.
• Опыт работ с поставщиками игр, агрегаторами и интеграциями.
• Знание REST API, JSON, HTTP-запросов, вебхуков.
• Опыт расследования технических проблем по логам и инструментам (например Postman).
• Понимание кошельков игроков, транзакций и бонусов.

Responsibilities

• Предоставлять техническую поддержку B2B клиентам и внутренним B2C брендам, управлять заявками и SLA.
• Устранять проблемы на платформе, поддерживать интеграции, работать с инцидентами и эскалациями.
• Координировать решения инцидентов с внутренними командами и внешними провайдерами.
• Документация инцидентов, корневых причин и улучшений процессов поддержки.

Skills

Tech support

Incident management

iGaming knowledge

REST APIs

English proficiency

SQL basics

Tools

Postman

Jira

Job description

Описание: We are looking for a Technical Account Manager (TAM) to provide technical support to our B2B clients (casino operators) and internal B2C brands. The TAM will be responsible for troubleshooting platform issues, supporting integrations, managing technical incidents, and ensuring smooth casino platform operations.

Задачи

• B2B & B2C Technical Support Provide technical support to B2B clients and internal B2C brands. Resolve platform issues, manage tickets and escalations, and meet SLAs. Communicate incident updates and resolutions.
• Casino Platform & Integrations Troubleshoot accounts, payments, bonuses, wallets, game launches, and settlements. Support third-party integrations and BackOffice configurations. Analyze APIs, callbacks, logs, and errors to identify root causes.
• Incident Management Coordinate incident resolution with internal teams and external providers. Escalate critical issues promptly and recommend permanent fixes.
• Documentation & Process Improvement Maintain technical guides and document incidents, root causes, and resolutions. Improve support processes and reduce recurring issues.

Требования

• 2+ years of experience in Technical Account Management, L2 Technical Support, or a similar technical role in iGaming.
• Strong understanding of casino platforms, BackOffice systems, and casino operations.
• Experience with casino game providers, aggregators, and third-party integrations.
• Knowledge of REST APIs, JSON, HTTP requests, webhooks, and callbacks.
• Experience investigating technical issues using logs and tools such as Postman.
• Understanding of player wallets, gaming transactions, bonuses, and payment flows.
• Experience with Jira or similar ticketing systems.
• Good command of English.
• Experience with B2B casino platforms or white-label solutions.
• Basic SQL knowledge.
• Experience supporting multiple casino brands or operators.

Benefits & Perks

• A unique opportunity to build a career in a global, fast-growing company.
• An attractive remuneration package, based on qualifications and experience.
• Continuous learning and development opportunities.
• Company-wide events and team activities, fostering a fun and supportive work environment.
• Wolt monthly allowance.
• Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Medical and wellness app, supporting both mental and physical well-being!

We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.