Operations Account Manager

GR8 Tech group; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Sports

Medical

Mental health

Home office

Languages

Job summary

GR8_TECH is seeking a dedicated Account Manager to own a portfolio of iGaming client relationships. You will coordinate internal teams, manage SLAs, and drive retention and growth by delivering reliable operational results.

You bring 2–3 years in account management or project delivery, with at least 1 year in iGaming, strong English, and experience with Jira/Confluence/Miro. You’ll thrive in a remote-first, globally distributed team.

Qualifications

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.

Responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Skills

Account management

Project delivery

English proficiency

Cross-functional coordination

SDLC familiarity

Communications

Time management

Tools

Jira

Confluence

Miro

MS Excel

PowerPoint

CRM platforms

BI reporting tools

Job description

Описание

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us.

Why this role exists

This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.

Задачи

Client Relationship & Operational Ownership

Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients. Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications. Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance

Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests. Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports. Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management

Spot friction in the client lifecycle and propose concrete automation or workflow improvements. Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback. Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.

What makes you a GR8 fit

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.

Условия

• Sports
• Medical
• Mental health
• Home office
• Languages.

Work-life & support Paid maternity/paternity leave + monthly childcare allowance. 20+ vacation days, unlimited sick leave, emergency time off. Remote-first + tech support + coworking compensation. Team events (online/offline/offsite). Learning culture with internal courses + growth programs.

Our culture & core values

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
• OWN YOUR GAME: we take initiative and own what we do.
• ACCELER8: we move fast, focus smart, and keep it simple.
• CHALLENGE ACCEPTED: we grow through challenges and stay curious.
• BULLETPROOF: we’re resilient, ready, and always have a plan.