Technical Account Manager

TRACTIAN; San Diego (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Premium Medical Coverage

Dental Coverage

Vision Coverage

PTO 15 Days

401(k) Retirement Plan

Wellhub Membership

Sports Incentive

Long-Term Travel Benefit

Job summary

TRACTIAN is seeking a Technical Account Manager in San Diego to manage customer projects within the manufacturing maintenance sector. You will drive operational excellence, enhance reliability programs, and ensure successful ROI through strong stakeholder collaboration.

In this role you will support CBM and CMMS initiatives, lead cross-functional teams, and train customers during project kick-offs. The ideal candidate has 5+ years in manufacturing, excellent communication, and a drive for

Qualifications

• 5+ years of experience in manufacturing environments
• Experience managing projects and small teams
• Excellent communication and interpersonal skills with diverse stakeholders
• Willingness to travel up to 25% of the time in North America
• Bachelor’s degree in Engineering or related field

Responsibilities

• Support customers in using TRACTIAN’s services, CBM and CMMS initiatives
• Ensure customer satisfaction and ROI by managing internal and external resources
• Drive account growth by delivering ROI and building relationships
• Lead project kick-offs and provide training to all project stakeholders

Skills

Customer facing experience

Stakeholder collaboration

Communication skills

Project management

Time management

Education

Bachelor’s degree in Engineering or related field

Tools

CMMS tools

CBM methodologies

Job description

Account Management at TRACTIAN

What you’ll do

As a Technical Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN’s services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver’s license with a good standing record.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation & Benefits

• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Wellhub Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.