Senior Salesforce Technical SME (Sales Cloud / Service Cloud)

Software Guidance & Assistance, Inc. (SGA, Inc.); New York (NY); On-site; USD 193,000 - 262,000; Part time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Senior Salesforce Technical SME for a contract assignment with a premier Financial Services client in New York, NY.

The role emphasizes hands-on engineering to design, build, and optimize Salesforce solutions while promoting reusable development practices across environments. The ideal candidate will balance declarative configuration with Apex, LWC, SOQL, APIs, and integrations, collaborating with Agile teams to deliver new functionality

Qualifications

• 7+ years of experience in Salesforce technical implementation across Service, Experience, Marketing, and Sales clouds.
• 6+ years of configuring Custom Objects & Fields, Validation Rules, Flows, Approvals & Reports/Dashboards.
• Strong knowledge of CRM modules: Contacts/Accounts, Case Management, and Interactions tagging.

Responsibilities

• Contribute as a squad member to design and implement products through the PDLC including coding, testing, and documentation independently.
• Collaborate with Product Owner and Scrum Master in an Agile environment to improve velocity on product delivery.
• Design and implement front-end POCs from concept to product delivery with cross-functional team members.

Skills

Salesforce technical implementation

Apex Development

Lightning Web Components (LWC)

Sales Cloud / Service Cloud

SOQL & data modeling

REST/SOAP API integrations

CI/CD DevOps

Governance & security

Data migration (Data Loader)

Multi-org package development

Tools

Data Loader

MuleSoft

AppExchange

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Salesforce Technical SME (Sales Cloud / Service Cloud) for a contract assignment with one of our premier Financial Services clients in New York, NY.

The team is looking for a Senior Salesforce SME who combines deep technical development expertise with strong platform architecture and operational knowledge. This is a hands‑on engineering role focused on designing, building, and optimizing Salesforce solutions while driving platform standardization and reusable development practices across multiple Salesforce environments.

A major focus of the project is improving delivery speed through low‑code/no‑code automation, reusable Lightning components, Unlocked Package deployments, and modern Salesforce DevOps practices. The engineer will help consolidate Salesforce capabilities, promote reusable assets, and support enterprise‑scale deployments while maintaining platform governance and performance.

The ideal candidate is equally comfortable configuring Salesforce declaratively and developing custom solutions with Apex, LWC, SOQL, APIs, and integrations, while working closely with Agile product teams to deliver new functionality from design through production.

Responsibilities

• Contribute as a squad member to design and implement products throughout the PDLC including coding, testing, and documentation independently
• Working with Product Owner and Scrum Master in an Agile environment to improve velocity on a product delivery
• Collaborates with product owners and development team members to implement front‑end POCs from concept to product delivery
• Work as cross‑functional team player to augment the squad needs as needed
• Contribute to the community of practice and proactively share knowledge with squad members

Required Skills

• 7+ years of experience salesforce technical implementation leveraging Salesforce platforms related to Service, Experience, Marketing, Sales cloud, etc.
• Minimum 6+ years of experience expertise in configuring Custom Objects & Fields, Validation Rules, Flows, Approval Processes & Reports and Dashboards
• Strong functional knowledge of CRM modules Contact/Accounts, Case Management, Interacting tagging a must
• Configuring Salesforce platform/module extensively and promoting no-code/low-code for simple to moderate business solutions
• 2+ years of experience in designing and creation of Packages for multi org deployment to promote reuse and time to market ; Reuseable component library
• 4+ years of experience with integrating Salesforce with external systems
• 4+ years of Apex Development experience
• 3+ years of experience in Lightning Web Components (LWC
• 5+ years' experience in Salesforce Flows and Process Automation: Strong understanding of automation tools like Process Builder, Flow Builder, and approval processes.
• Expertise in Salesforce Object Query Language (SOQL)/Data Modeling optimizing database schema for performance and scalability.
• Knowledge of the modern Salesforce UI framework, including designing custom Lightning pages and components.
• Proficiency in integrating Salesforce with external systems through REST/SOAP APIs.
• Familiarity with integration platforms like MuleSoft, etc.
• Experience in migrating large datasets to Salesforce, including using tools like Data Loader, or third‑party tools.
• Strong knowledge of managing users, profiles, permission sets, OWD, Role, sharing rules, oAuth flows, SSO),
• Expertise in building reports, dashboards, and analytical views that align with business needs.
• Experience in reporting/analytical tools such as CRMA, PowerBI, Tableau is preferred
• Experience in evaluating and implementing third‑party applications from Salesforce's AppExchange.
• Expertise in Security Center and other Salesforce governance/admin/optimization tools.
• Version Control for managing code changes.
• Familiarity with CI/CD tools and Salesforce's DevOps lifecycle, ensuring smooth deployments to multiple environments.
• Deep understanding of Salesforce's governor limits and how to optimize code to avoid hitting these limits.
• Experience in ensuring clean, readable, and maintainable code through regular code reviews and refactoring.

Preferred Skills

• Agentforce and Salesforce Data Cloud
• Experience Cloud implementation
• Marketing Cloud exposure
• Salesforce AppExchange evaluations and implementations
• Reusable component libraries and multi-org package strategy
• Enterprise Salesforce governance and platform optimization
• Agile/Scrum delivery experience
• Code reviews, refactoring, and development best practices

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.