Associate Sales Operations Analyst

Software Guidance & Assistance, Inc. (SGA, Inc.); Lehi (UT); Hybrid; USD 55,000 - 96,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA), is seeking an Associate Sales Operations Analyst for a 3-month contract in Lehi, UT. Hybrid role with 2-3 days in office.

Primary duties include owning the renewals cadence, partnering with Sales leaders, and driving continuous improvement across renewal performance using AI-enabled insights.

Qualifications

• Bachelor's degree in business, finance, marketing, math or related field required.
• 3–5 years of relevant experience in sales operations or renewals.
• Strong analytical skills and data storytelling for senior leadership.

Responsibilities

• Own renewals cadence: forecast calls, pipeline reviews, QBRs, deal inspection.
• Drive renewal performance and cross-functional collaboration across Sales, CSM, Finance, and Systems.
• Analyze renewal metrics and implement AI-driven efficiency to improve forecasting and analytics.
• Partner on territory design, quota, and capacity planning for renewals motion.
• Ensure data integrity and policy adherence across renewal processes.

Skills

Renewal metrics

D365

Salesforce

Power BI

Excel

Anaplan

Cross-functional leadership

Analytical skills

Communication

AI tools

Education

Bachelor's degree in Business, finance, marketing, math or related field

Advanced degree preferred

Tools

D365

Salesforce

Power BI

Clari

Excel

Anaplan

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Associate Sales Operations Analyst for a 3-month contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role with 2-3 days per week in office.

Responsibilities

• Use strong business judgment to conduct analysis on renewal performance, partner with Sales leaders to build segment- and book-specific action plans, and drive accountability for execution against retention and GNARR targets.
• Own the cadence and run the business for the Renewals organization — forecast calls, pipeline reviews, QBRs, and deal inspection — focusing on flawless execution and continuous improvement.
• Partner with Renewal leaders on territory design, quota setting, capacity planning, and book-of-business assignments across segments and clouds.
• Collaborate with cross-functional partners across Sales, CSM, Deal Desk, Finance, and Systems to drive renewal performance and achieve world-class results.
• Identify, manage, and resolve operational challenges in the renewal motion efficiently — from data integrity and stage definitions to comp policy edge cases — ensuring a smooth experience for Sales and customers.
• Successfully implement AI efficiency and infrastructure to streamline renewal forecasting, deal inspection, and pipeline analytics.

Required Skills

• Deep fluency in renewal metrics (Renewal rate, ARR, GNARR, churn, expansion attribution) and the operational levers behind them.
• Hands-on experience with D365 or Salesforce, Power BI, Clari, and Excel at an proficient level. Comfort with Anaplan or similar planning tools is a plus.
• Proven strength in leading cross-functional problem solving and program management, and in navigating ambiguity across Sales, CSM, Finance, and Systems partners.
• Strong analytical skills with the capability to leverage data to influence decisions and tell a clear story to senior leadership.
• Excellent communication and collaboration skills to work effectively with diverse teams across geographies and clouds.
• Hands-on experience with AI tools and agents (e.g., Copilot, Claude, custom GPTs) and a builder's mindset for identifying where AI can replace manual effort, accelerate insight, or scale team output.
• Bachelor's degree in Business, finance, marketing, math or related field.
• Advanced degree preferred, but not required
• 3-5 years of experience required

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.