Associate Director, Project Manager

DEPT®; Illinois; On-site; USD 94,500 - 145,000; Full time

Benefits offered by this job

Healthcare, Dental, and Vision coverage

401(k) plan with matching

PTO

Paid Company Holidays

Parental Leave

Job summary

A leading growth company is seeking an Associate Director, Project Manager focused on Adobe Experience Cloud solutions. You will lead client engagements, manage project planning, and ensure team communication and satisfaction. The ideal candidate will have 5-7 years of project management experience, particularly in delivering enterprise-scale applications. This role offers a competitive salary and robust benefits including healthcare and a 401(k) plan.

Qualifications

• 5‑7+ years experience as a project manager in enterprise-scale web applications.
• Experience managing complex, high‑traffic service launches.
• Ability to build relationships and generate opportunities for repeat business.

Responsibilities

• Lead client engagements, ensuring delivery of defined project scope.
• Manage project planning: scope, detailed plans, timelines, and resources.
• Act as the main client contact throughout the project lifecycle.

Skills

Adobe Experience Cloud solutions (AEM, AEP)

Project management

Client-facing skills

Problem-solving

Leadership and communication

Service launch and operation management

Education

BS/BA Degree or equivalent experience

PMP or equivalent certifications

Tools

Microsoft Dynamics

Workfront

Job description

Associate Director, Project Manager – Adobe

Join DEPT®, a Growth Invention company that helps the world’s most ambitious brands grow faster, as Associate Director of Project Management for Adobe Experience Cloud solutions.

THE ROLE

The Associate Director, Project Manager, Adobe spearheads client‑facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with internal technical delivery teams throughout the hands‑on implementation process. Success in this role hinges on multitasking, proactive and efficient communication, escalation of critical issues, and providing timely answers to clients.

WHAT YOU'LL DO

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work
• Oversee project delivery process with key contributors to manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day‑to‑day administrative activities of a given project from inception to closure
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope
• Compile customer requests and deployment issues to provide a feedback channel into our core products
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinate escalations across multiple teams, including sales, services, and product organization
• Identify partnership opportunities and capitalize on “add‑on” sales opportunities across projects

WHAT YOU BRING

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5‑7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
• Experience in client‑facing project management in an agency or professional services environment
• Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Professional demeanor with a proven ability to lead diverse, multi‑functional teams and effectively communicate and influence senior client executives, including CMOs and CXOs
• Expertise in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
• Prior experience with the launch and operation of a highly available, high‑traffic internet or mobile service
• Proven ability to understand the impact of technical changes, and to articulate high‑level technical solutions to address business problems
• Solid understanding of custom software development processes and engagement methodologies; practical experience in managing agile development projects is a plus
• Ability to manage in an environment of ambiguity with diverse stakeholders
• Ability to build strong relationships and generate opportunities for repeat business
• Must be able to travel, up to 40‑60%
• BS/BA Degree or equivalent experience
• Highly desired: certifications such as PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent
• Prior experience with Microsoft Dynamics and Workfront

WHAT DO WE OFFER

• Healthcare, Dental, and Vision coverage
• 401(k) plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU

DEPT® is an equal‑opportunity employer (EOE). We believe our work is best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. Tell us about any accommodations you need – it’s confidential and used only to support you at every step.

SALARY RANGE

US Remote Range: $94,500—$145,000 USD