Technical Account Manager

ICE Clear Europe Limited; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange (ICE) is seeking a full-time Associate Technical Account Manager to join the Houston team, supporting Americas WEBICE customers, FCMs and middle/back-office users of ICE trading and clearing applications.

You will build relationships, deliver training, become an expert on WEBICE, and translate customer feedback into product improvements, while understanding futures and options and the capital markets landscape.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience with Microsoft Office; familiarity with Outlook, Salesforce, instant messaging, and desktop trading/market data systems.
• Knowledge of capital markets (exchange and/or OTC) and derivatives.
• Pro-active approach to calling clients, time management, and scheduling weekly visits and online demos.
• Understanding futures and options.
• Experience in or exposure to exchanges and trading workflows.

Responsibilities

• Support WEBICE customers and related users.
• Build and maintain relationships through training and site visits.
• Become expert in WEBICE content and related products.
• Channel customer feedback to product and tech teams.
• Understand customer workflows and toolsets.
• Present to traders, quants, risk managers.
• Lead high-level training and cross-sell ICE solutions.
• Travel as required.

Skills

Bachelor's degree

Microsoft Office

Salesforce

Customer relationships

Trading knowledge

Education

Bachelor's degree or equivalent

Tools

Salesforce

Trading platforms

Market data systems

Job description

Overview

Job Purpose

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join theHouston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.

Responsibilities

• Responsiblefor supporting clients using the WEBICE trading application and associated suite of products
• Build and maintain relationships with new and current users through continued training and floor visits
• Become an expert in the content and functionality of WEBICE and suite of associated products
• Channel customer feedback into the product development and technology teams
• Build good understanding of customer workflows and their toolset (ICE or otherwise)
• Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
• Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
• Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
• Candidate must understand futures and options
• Provide bi-weekly customer feedback to the Product Management team and document accordingly
• Travel would be required

Knowledge and Experience

• Bachelor’s degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
• Qualifications: Understandkey target industries, trends in industry and emerging technologies
• Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
• Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.