Technical Account Manager

ICE; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Intercontinental Exchange (ICE) in Houston is seeking an Associate Technical Account Manager to support WEBICE clients, FCMs, and middle/back-office users of ICE trading and clearing applications.

You will build relationships, conduct training sessions, and present to traders, quants and risk managers. You will channel customer feedback to product and technology teams and travel to client sites as required.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience with Microsoft Office, Outlook, Salesforce, and messaging tools.
• Knowledge of capital markets and derivatives.
• Exposure to Exchange, futures/options/OTC lifecycles or desktop commodity applications.
• Pro-active in calling customers, scheduling weekly client visits and online training demos.

Responsibilities

• Support clients using the WEBICE trading application and related products.
• Build and maintain relationships with users through training and floor visits.
• Become an expert in WEBICE content and functionality.
• Channel customer feedback to product development and technology teams.
• Understand customer workflows and toolsets (ICE or other).
• Document gaps and help roadmap with product teams.
• Conduct high-level presentations to traders, quants, risk managers.
• Maintain training sessions and opportunities for cross-selling ICE solutions.
• Travel to client sites as required.

Skills

Client relationships

Time management

Presentation skills

Industry knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Salesforce

Instant Messaging

Desktop trading/market data systems

Job description

Job Purpose

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.

Overview

Job Purpose

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.

Responsibilities

• Responsible for supporting clients using the WEBICE trading application and associated suite of products
• Build and maintain relationships with new and current users through continued training and floor visits
• Become an expert in the content and functionality of WEBICE and suite of associated products
• Channel customer feedback into the product development and technology teams
• Build good understanding of customer workflows and their toolset (ICE or otherwise)
• Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
• Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
• Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
• Candidate must understand futures and options
• Provide bi-weekly customer feedback to the Product Management team and document accordingly
• Travel would be required

Knowledge And Experience

• Bachelor's degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
• Qualifications: Understand key target industries, trends in industry and emerging technologies
• Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
• Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.