Technical Account Manager

Intercontinental Exchange Holdings, Inc.; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an Associate Technical Account Manager (TAM) to support WEBICE customers across the Americas from Houston. The TAM will build relationships, train users, and relay customer feedback to product teams. The role requires knowledge of futures/options and capital markets.

Travel is required; strong presentation and relationship-building skills are essential for success in this on-site position in Houston.

Qualifications

• Bachelor’s degree or equivalent work experience is required.
• Knowledge of Capital Markets (Exchange/OTC) and derivatives is preferred.
• Pro-active approach to calling customers, managing time, and scheduling visits.
• Familiarity with trading tools and market data systems.

Responsibilities

• Support clients using the WEBICE trading application and related products.
• Build and maintain relationships with new and current users through training and site visits.
• Become an expert in WEBICE content and functionality.
• Channel customer feedback to product and technology teams.
• Understand customer workflows and toolsets, including ICE offerings.
• Present at a high level to traders, quants, and risk managers in finance.
• Conduct training sessions and explore cross-sell opportunities for ICE solutions.
• Document gaps and feed roadmap discussions with product teams.
• Travel to client sites as required.

Skills

Pro-active

Time management

Client visits

Training demos

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Outlook

Salesforce

Instant Messaging

Desktop trading systems

Job description

Overview

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join theHouston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.

Job Purpose

Responsibilities

• Responsiblefor supporting clients using the WEBICE trading application and associated suite of products
• Build and maintain relationships with new and current users through continued training and floor visits
• Become an expert in the content and functionality of WEBICE and suite of associated products
• Channel customer feedback into the product development and technology teams
• Build good understanding of customer workflows and their toolset (ICE or otherwise)
• Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
• Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
• Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
• Candidate must understand futures and options
• Provide bi-weekly customer feedback to the Product Management team and document accordingly
• Travel would be required

Knowledge and Experience

• Bachelor’s degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
• Qualifications: Understandkey target industries, trends in industry and emerging technologies
• Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
• Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.