Technical Account Associate: SaaS Onboarding & Support

Mindbody; San Luis Obispo (CA); On-site; MXN 400,000 - 650,000; Full time

Job summary

Mindbody is seeking an Associate Technical Account Manager (ATAM) to support the Technical Account Managers in North America, helping implement and configure Mindbody software for TAM customers while overseeing a small book of business. You will collaborate cross-functionally, deliver exceptional service, and identify opportunities for process improvements to ensure client success and value.

The role emphasizes training, technical knowledge growth, and timely handling of inquiries to drive

Qualifications

• 1 year in a high-level customer technical support or service role; SaaS experience preferred.
• Project management or coordination experience preferred.
• Ability to manage high-volume, repetitive tasks with accuracy.
• Ability to grasp industry, product, and technical knowledge quickly.
• Strong time management and organizational skills, meeting deadlines.
• Excellent verbal and written communication, including explaining technical concepts to non-technical audiences.
• Strong problem-solving and independent judgment to impact customers and Mindbody.
• Ability to collaborate cross-functionally and build professional relationships.
• Experience supporting teams in advanced and complex situations; change management.
• Willingness to provide input for process improvement and advocate for customer needs.
• Familiarity with SQL, Microsoft Office, and APIs is a bonus.

Responsibilities

• Participate in comprehensive training, including Mindbody software training and shadowing TAMs.
• Build and maintain technical knowledge about Mindbody products, partners, and services.
• Complete recurring tasks efficiently while maintaining high quality.
• Balance TAM support tasks with managing a small book of business.

Skills

Customer support

Project coordination

Time management

Communication

Problem solving

Cross-functional collaboration

SQL basics

API familiarity

Job description

Mindbody is seeking an Associate Technical Account Manager (ATAM) to support the Technical Account Managers in North America, helping implement and configure Mindbody software for TAM customers while overseeing a small book of business. You will collaborate cross-functionally, deliver exceptional service, and identify opportunities for process improvements to ensure client success and value.

The role emphasizes training, technical knowledge growth, and timely handling of inquiries to drive