Technical Account Manager: Wellness Tech & Client Success

Playlist; United States; On-site; USD 56,000 - 67,000; Full time

Job summary

Playlist is hiring a Technical Account Manager to oversee a portfolio of Mindbody customers, helping them maximize value from our wellness technology platform.

You will build trusted relationships, coordinate responses to inquiries, and apply product knowledge to improve workflows and business outcomes. The role emphasizes proactive problem solving, cross-team collaboration, and KPI-driven performance, with compensation including base salary and potential bonuses.

Qualifications

• 3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
• Familiarity with Mindbody's core software products or experience supporting similar software platforms is preferred
• Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals
• Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism
• Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
• Experience coordinating projects, balancing competing priorities, and meeting customer and internal deadlines
• Ability to collaborate across teams and organizational levels, support change management, and advocate for customer needs
• Experience with basic SQL, API, Partner Solutions, cross-regional implementation and support, or Datashare implementation and support is preferred

Responsibilities

• Manage a designated portfolio of customers and build relationships that support their long-term success
• Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed
• Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices
• Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives
• Maintain current technical knowledge of Mindbody products, partners, and services
• Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs
• Collaborate with internal teams to share knowledge, strengthen best practices, and resolve customer needs
• Advocate for customers by communicating product, service, and process improvement opportunities with a solution-focused approach

Skills

Technical Account Mgmt

SQL basics

API integration

Cross-functional collaboration

Tools

Mindbody software

Job description

Playlist is hiring a Technical Account Manager to oversee a portfolio of Mindbody customers, helping them maximize value from our wellness technology platform.

You will build trusted relationships, coordinate responses to inquiries, and apply product knowledge to improve workflows and business outcomes. The role emphasizes proactive problem solving, cross-team collaboration, and KPI-driven performance, with compensation including base salary and potential bonuses.