Wellness Tech TAM: API, SQL & Customer Success

Playlist; San Luis Obispo (CA); Remote; USD 110,000 - 140,000; Full time

Job summary

Playlist is building a platform where wellness and experiences are central to real-world connections. We seek a Technical Account Manager to blend deep technical fluency (APIs, SQL) with account leadership, guiding Mindbody customers through complex integrations and service engagements.

As TAM, you’ll manage a portfolio of customers, educate teams on product capabilities, and work with engineering to deliver effective solutions that delight clients and drive adoption.

Qualifications

• Bachelor's Degree or equivalent experience, preferably in a technical field such as Computer Science or Engineering.
• Three years of client-facing, high-level experience in solutions engineering, technical account management, or implementation.
• Hands-on SQL experience and familiarity with APIs; ability to translate technical discussions for non-technical audiences.
• Project management or coordination experience is preferred.
• Prior experience with Mindbody products is a plus; strong technical aptitude to ramp on new platforms.

Responsibilities

• Build and maintain a strong technical knowledge base around Mindbody products, partners, and services.
• Manage a designated, complex portfolio of customers as assigned.
• Educate customers on product features, API options, and additional services to maximise value.
• Act as a single point of contact to coordinate resolution of inquiries including API, data, and integration issues.
• Identify gaps in customer workflows and integrations to develop technical and process solutions.
• Accurately track time spent on engagements and meet department KPIs and deadlines.
• Collaborate with engineering, product, and data teams to share best practices and knowledge.
• Advocate improvements to management with a solution-oriented mindset.

Skills

SQL

APIs

Client facing

Project management

Technical communication

Education

Bachelor's degree or equivalent in a technical field

Tools

Mindbody platform

Job description

Playlist is building a platform where wellness and experiences are central to real-world connections. We seek a Technical Account Manager to blend deep technical fluency (APIs, SQL) with account leadership, guiding Mindbody customers through complex integrations and service engagements.

As TAM, you’ll manage a portfolio of customers, educate teams on product capabilities, and work with engineering to deliver effective solutions that delight clients and drive adoption.