Technical Account Associate — Client Success & Support

Yardi; Santa Ana (CA); In loco; USD 43.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Hybrid work option

Descrizione del lavoro

Yardi seeks an Associate Technical Account Manager (ATAM) in Santa Ana, CA to provide technical software support, setup and implementation guidance for Yardi Breeze clients. You will help ensure a seamless journey for customers through email and phone support and troubleshoot complex issues.

The ideal candidate has a Bachelor's degree in Business, Finance, Math, or Computer/Engineering Sciences, strong customer service and problem-solving skills, and a proactive, detail-oriented mindset.

Competenze

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent.
• Comfortable providing live support via phone and email, troubleshooting technical issues.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven with accuracy and efficiency.
• Adaptable in fast-paced, changing environments.
• Skilled at building relationships and earning client trust.
• Driven to exceed expectations and deliver excellent service.
• Quick learner who embraces new tools and concepts.

Mansioni

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share relevant product features and best practices to champion client success.
• Collaborate with teams to resolve challenges and deliver innovative solutions.
• Continuously learn to stay current with products and industry trends.

Conoscenze

Technical aptitude

Customer service

Problem-solving

Communication skills

Relationship building

Fast learner

Organization

Formazione

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Strumenti

Yardi Breeze

Support tools

Descrizione del lavoro

Yardi seeks an Associate Technical Account Manager (ATAM) in Santa Ana, CA to provide technical software support, setup and implementation guidance for Yardi Breeze clients. You will help ensure a seamless journey for customers through email and phone support and troubleshoot complex issues.

The ideal candidate has a Bachelor's degree in Business, Finance, Math, or Computer/Engineering Sciences, strong customer service and problem-solving skills, and a proactive, detail-oriented mindset.