technical

Ascendion; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Personal days (5 days/year)

Paid vacation (10-15 days)

Holidays + floating day

Job summary

Ascendion is seeking an IT Support Specialist to provide hands-on technical support to end users across multiple business divisions. The ideal candidate will support Windows PCs, Macs, mobile devices, and enterprise IT environments, delivering strong troubleshooting and customer service.

This onsite role in New York, NY 10011 requires service desk ticket management, collaboration with IT colleagues, and escalation of complex issues to proper teams.

Qualifications

• 3+ years of experience supporting Windows operating systems.
• 1+ year of experience supporting macOS.
• Strong troubleshooting, communication, customer service, and problem-solving skills.

Responsibilities

• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Handle service desk calls, manage support tickets, and resolve technical issues within established service levels.
• Collaborate with IT colleagues and site leadership to maintain smooth daily operations.
• Provide backup support to team members and assist with cross-functional IT activities.
• Escalate complex technical issues to the appropriate support teams.

Skills

Windows OS

macOS

Troubleshooting

Customer Service

Job description

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
• Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: IT Technical Support

Position Overview:

We are seeking an IT Support Specialist to provide hands-on technical support to end users across multiple business divisions. The ideal candidate will have strong experience supporting Windows PCs, Mac computers, mobile devices, and enterprise IT environments. This role requires excellent troubleshooting, customer service, and ticket management skills.

Key Responsibilities:

• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Handle service desk calls, manage support tickets, and resolve technical issues within established service levels.
• Collaborate with IT colleagues and site leadership to maintain smooth daily operations.
• Provide backup support to team members and assist with cross-functional IT activities.
• Escalate complex technical issues to the appropriate support teams.

Required Qualifications:

• At least 3 years of experience supporting Windows operating systems.
• At least 1 year of experience supporting macOS.
• Strong troubleshooting, communication, customer service, and problem-solving skills.

Location:

New York, NY 10011 (5 days onsite)

Salary and Other Compensation:

The hourly rate for this position is between [$25/hr - $28/hr]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

• [medical insurance]
• [dental insurance]
• [vision insurance]
• [401(k) retirement plan]
• [long-term disability insurance]
• [short-term disability insurance]
• [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State]
• [10-15 days of paid vacation time]
• [6 paid holidays and 1 floating holiday per calendar year]

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.