Tech Writer - Cloud SaaS Docs (On-site, Glendale)

Writers; Glendale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Retirement plan with company match

Flexible working arrangements

Professional development

Job summary

Writers in Glendale, AZ is seeking a Technical Writer to produce clear manuals, API docs, and troubleshooting guides for our cloud-based software solutions. On-site, full-time, you will partner with developers and product managers to capture functionality and deliver high-quality documentation.

You will translate complex concepts into accessible language, create visuals, maintain docs across releases, and participate in user feedback sessions to improve our documentation.

Qualifications

• Experience writing technical documentation for software or hardware products.
• Proficiency with documentation tools such as MadCap Flare or similar.
• Ability to work with development and product teams to capture software functionality accurately.
• Ability to simplify complex concepts for a broad audience.

Responsibilities

• You'll be the primary creator of user manuals, API docs, and troubleshooting guides.
• You'll collaborate with development and product teams to gather insights and ensure accuracy.
• Translate complex technical concepts into clear language, with visuals.
• Maintain and update existing documentation to reflect software releases.
• Participate in planning and executing user feedback sessions to drive documentation evolution.

Skills

Technical writing

API documentation

Collaboration

Simplifying complex topics

Agile methodologies

Tools

MadCap Flare

Confluence

Markdown

Job description

Writers in Glendale, AZ is seeking a Technical Writer to produce clear manuals, API docs, and troubleshooting guides for our cloud-based software solutions. On-site, full-time, you will partner with developers and product managers to capture functionality and deliver high-quality documentation.

You will translate complex concepts into accessible language, create visuals, maintain docs across releases, and participate in user feedback sessions to improve our documentation.