Tech Warranty Operations Manager – HVAC/Smart Home

Sutherland; Tulsa (OK); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Sutherland is seeking an experienced Operations/Account Manager to oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical. The program will focus on B2C residential HVAC technical troubleshooting for smart home applications/thermostats, customer inquiry resolution, warranty registration processing, fee collection, and dealer referrals across our client's residential brands.

You will strengthen client relationships, analyze data to guide strategies, and mentor staff

Competenze

• 5+ years of Operations Management experience in the tech domain
• Warranty or Manufacturing experience in tech space is highly desirable
• Proven ability to coach, mentor and develop direct reports to meet KPIs

Mansioni

• Oversee warranty & manufacturing programs for residential HVAC tech.
• Establish and maintain client and team communication; resolve issues
• Analyze data reports to drive effective strategies and improve processes
• Ensure customer satisfaction by managing performance and service quality

Conoscenze

Operations Management

Leadership

Client-facing

Communication

Data-driven

Descrizione del lavoro

Sutherland is seeking an experienced Operations/Account Manager to oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical. The program will focus on B2C residential HVAC technical troubleshooting for smart home applications/thermostats, customer inquiry resolution, warranty registration processing, fee collection, and dealer referrals across our client's residential brands.

You will strengthen client relationships, analyze data to guide strategies, and mentor staff