HVAC Warranty Operations Manager — Tech & Manufacturing

Sutherland Global; Tulsa (OK); Sur place; USD 95 000 - 135 000; Plein temps

Résumé du poste

Sutherland in Tulsa, OK is seeking an experienced Operations/Account Manager to oversee a growing Warranty & Manufacturing program within our Tech Vertical. The role focuses on B2C residential HVAC technical troubleshooting, warranty processing, and dealer referrals.

You will lead client relationships, analyze data to drive improvements, and mentor staff to meet KPIs. Onsite work in Tulsa is required, with limited travel.

Qualifications

• 5+ years Operations Management experience within the tech domain/vertical - residential HVAC operations leadership is preferred.
• Warranty or Manufacturing experience w/in tech space is highly desirable.
• Ability to coach, mentor & develop direct reports to meet/exceed client KPIs/metrics.
• Must be able to work onsite in Tulsa, OK (must be based in/near Tulsa, OK area).
• Experience managing program headcount of 100 or more.
• Open to minimal travel - up to 2x per year on average.
• Strong verbal and written communication skills.
• Solid business acumen along with client-facing experience.

Responsabilités

• Oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical.
• Strengthen relationships with clients and team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line by producing solid strategies based on data reports and analysis.
• Define Sutherland's reputation by overseeing performance and service quality to guarantee customer satisfaction.

Connaissances

Operations Management

Leadership

Client-facing

Communication

Business acumen

Mentoring

Description du poste

Sutherland in Tulsa, OK is seeking an experienced Operations/Account Manager to oversee a growing Warranty & Manufacturing program within our Tech Vertical. The role focuses on B2C residential HVAC technical troubleshooting, warranty processing, and dealer referrals.

You will lead client relationships, analyze data to drive improvements, and mentor staff to meet KPIs. Onsite work in Tulsa is required, with limited travel.