Operations Manager, HVAC Warranty & Manufacturing – Tulsa

Sutherland

Tulsa (OK)

On-site

USD 80,000 - 120,000

Full time

14 days+

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Job summary

Sutherland in Tulsa, OK is seeking an experienced Operations Manager to oversee a growing HVAC warranty and manufacturing program within our Tech Vertical. The role focuses on residential HVAC tech troubleshooting for smart home applications, warranty processing, and dealer referrals for client brands, with on-site leadership responsibilities.

You will strengthen client relationships, base decisions on data reports, improve processes, and coach a team to meet KPI targets.

Qualifications

5+ years operations management experience in a tech domain (HVAC/tech space preferred).
Warranty or manufacturing experience in tech space is highly desirable.
Ability to coach, mentor & develop direct reports to meet/exceed client KPIs/metrics.
Must be able to work onsite in Tulsa, OK (based in/near Tulsa area).
Experience managing program headcount of 100+.
Open to minimal travel - up to 2x per year on average.
Strong verbal and written communication skills; solid business acumen.

Responsibilities

Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate data reports and analysis.
Improve the company: Make recommendations to enhance processes and boost efficiency.
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.