Tech Troubleshooter & IT Support Specialist

VigorCare Pediatric Services; Baltimore (MD); On-site; USD 60,000 - 76,000; Full time

Job summary

VigorCare Pediatric Services in Baltimore, MD, seeks an experienced IT Support Analyst to join our team and support staff and clients with hardware, software, and network issues.

You will maintain systems, manage help desk requests, and collaborate on new IT initiatives, with a focus on security and documentation. This role requires strong communication skills and a customer-service mindset.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Minimum of 2 years IT support experience.
• Experience with Windows and Mac operating systems, hardware/software troubleshooting, and networks.
• Strong knowledge of Microsoft Office and common business apps.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• IT certifications (e.g., CompTIA A+ or MCSA) are a plus.

Responsibilities

• Provide technical support to staff and clients, including troubleshooting hardware/software issues and resolving connectivity problems.
• Maintain and update computer systems and software for efficiency and security.
• Monitor and respond to IT help desk requests with timely solutions.
• Collaborate with IT team to implement new systems and technologies.
• Develop and maintain IT documentation and training materials.
• Stay up-to-date with IT trends to improve systems and processes.
• Assist with IT projects and initiatives as needed.

Skills

Problem-solving

Communication

Customer service

Independent work

Analytical skills

Adaptability

Education

Bachelor's degree in Computer Science or IT

Tools

Windows OS

Mac OS

Microsoft Office

Networking troubleshooting

Job description

VigorCare Pediatric Services in Baltimore, MD, seeks an experienced IT Support Analyst to join our team and support staff and clients with hardware, software, and network issues.

You will maintain systems, manage help desk requests, and collaborate on new IT initiatives, with a focus on security and documentation. This role requires strong communication skills and a customer-service mindset.