Tech Support Team Lead — 24/7 Operations

Kirkland & Ellis; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Kirkland & Ellis is seeking a Technology Support Supervisor in Miami to lead the Technology Support team, ensuring reliable 24/7 operations for office tech, PCs, mobile devices, and collaboration systems. The role includes coaching staff, handling escalations, and partnering with other IT teams to maintain high service levels.

The ideal candidate has 5–7 years in a professional services setting, with strong leadership, problem-solving, and customer service skills.

Qualifications

• 5–7 years in a professional services environment, with law firm experience preferred.
• Leadership experience supervising Technology Support Analysts and managing escalations.
• Strong knowledge of desktop computing environments, hardware/software troubleshooting, networking basics.

Responsibilities

• Lead daily technology support operations and ticket management.
• Coach and develop Technology Support Analysts; manage performance and hiring where needed.
• Serve as escalation resource for issues during/outside working hours; ensure timely resolutions.

Skills

Team leadership

Customer service

Troubleshooting

Windows 11

Conference tech (Zoom/Teams)

Education

Degree in Computer Science or related field

A+ or Microsoft cert desirable

Tools

iManage Work

Intune

ServiceNow

Bomgar

VPN/ MFA

VoIP

Job description

Kirkland & Ellis is seeking a Technology Support Supervisor in Miami to lead the Technology Support team, ensuring reliable 24/7 operations for office tech, PCs, mobile devices, and collaboration systems. The role includes coaching staff, handling escalations, and partnering with other IT teams to maintain high service levels.

The ideal candidate has 5–7 years in a professional services setting, with strong leadership, problem-solving, and customer service skills.